Faulty online system

Good evening Melony,

I would just like to bring to your attention that yes am well aware of the time lapse that it took for me to send an email to travelstart but in the 10 minutes that i was typing the email my daughter of 18 months cried for milk, which i then had to make, my son of 4 wanted a
sandwich to eat which I also tried to assist with. If you are a mother I am sure you are well aware of the factors that play a role while trying to do 5 things a once. And to give you a little bit more of an insight to motherhood, while I am typing this my son wants something to eat, which causes me to stop and start the whole time.
And the reason why i did not reply to the email that was sent to me about the voiding of the ticket is because i was too, busy with my kids. Getting them to bed and then seeing to the one and then the others needs. Which too if you are a parent will also understand that. And that is why I contacted Travelstart the following morning with my query.

But the point that i would like to highlight is that the Travelstart website was equipped well enough for 2 different people with the same name to be entered and used to book the same flight then this would never have happened.

And the reason for us cancelling the entire flight and booking then directly with the airline itself is because as you said yourself we want to all be together on one flight as it is my sons first flight.

I was also informed that Travelstart only transfers the money of the airline on the next business day which would be today Monday the 17th of February, which means that I cannot be penalized on the terms and conditions of the airline if the airline had not received the money as yet.

I would also like to find out that if the flight booking payment amount is then still paid over to the airline if the flights were cancelled? And if not, what is then done to the money? Where does that money then end up?

If I am not meant to get that money refunded back, I hope that the money is then given to a charity or to someone that needs the money more than Travelstart, because if I were to be refunded that money I would definitely donate it to a charity and in return thank Travelstart for the part donation to the charity.

With this all being said, I will not be leaving this here, I will be taking it further. I have also noticed that I am not the only person that has had a problem like this with Travelstart.

I have still not received an answer to my question in my last comment. Is it because Travelstart has no answers or is it because Travelstart is thieving people out of their money?

My question to you Travelstart is once again...
I would like to find out that if the flight booking payment amount is then still to be paid over to the airline even if the flights were cancelled? And if not, what is then done with that money? Where does that money then end up?
I can then assume it is then stuffed into Travelstart's back pocket. Travelstart is a *******ed company. Taking money from people without delivering a proper service or shall i say rather no service at all.

I will never recommend Travelstart to any body. This company is the worst travel agency I have every dealt with and I make a lot of booking for people and this i have never come across.

Please people don't use Travelstart, their website doesn't allow for changes, people with the same names to be entered and if they make a mistake or their system doesn't work they don' refund any of your money. They ***** it from you.

Travelstart are *******.

Yes please do phone me