False quote - overcharged!

Ticket booked to the Caribbean.

3 separate charges came off my account erroneously. The sum of the three charges amounted to more than the online quote.

The next day I received an email stating that one of the payments had been declined however I have proof that it did go through.

I called Travelstart the next day to notify them about it and was told the matter would be investigated.

Proof of payments made (bank statement) was submitted. I then received my tickets as per my booking and received an invoice.

The invoice reflected the original quote amounts (what should have come off my accounts) however after checking my bank statements again, I noticed that two of the amounts were corrected but one amount still indicated that I was overcharged by R219.10.

Another email was sent and still no response for about a month. I called again and I was told that I was charged correctly despite having proof that what I was charged and what came off my account was two different amounts.

I am very disappointed with the poor service I have received from Travelstart and will not be making anymore bookings through them.