False/ misleading communication
<p>I purchased flight tickets on the Black Friday special. I paid for the flights via my credit card, and got confirmation of my booking. Only to have my flights later cancelled, and therefore, missing out on the special.</p> <p> </p> <p>I entered my card details and explicitly received a booking confirmation. More than half an hour later only did Travelstart cancel the booking. I cannot just rebook as the price has since increased, significantly because the deal is sold out.</p> <p>PLease advise what payment gateway you are using? It is simply unacceptable that it took so long to alert me as a customer that my payment was unsuccessful, and as a result, I lost out on the deal.</p> <p>There is no online payment gateway that sends a payment confirmation and only much later cancels it. On all payment gateways, it would have declined the transaction immediately and I would have then immediately rebooked the flights. This was not the case with Travelstart, where I received confirmation.</p> <p>I will rebook at the special price so please advise the next steps. I will not accept this feeble excuse from Travelstart regarding the payment cancellation.</p> <p> </p> <p>The booking confirmation was completely misleading.</p>
Good day Fidelia,
Thank you for providing us with your concerns.
Kindly be advised that the transaction made towards your card was not authorized by your bank and therefore the airline has cancelled the flights as the ticket could not be issued due to payment not being received.
Once your booking request is made through our website, a confirmation of the flights are sent to you and the booking goes onto queue for payment to be processed (Kindly note that this is not confirmation of your e-ticket). At this point, if payment is authorized through your bank, a further email of your e-ticket is forwarded to you as final confirmation.
In the event that payment is not authorized by your bank on our end, the confirmation of the flights booked is no longer valid and automatically cancels out by the airline. Unfortunately, this is the reason for your flights being cancelled.
Trusting that the above information is in order.
Kind Regards
Dale
Good day Fidelia,
Thank you for providing us with your concerns.
Kindly be advised that the transaction made towards your card was not authorized by your bank and therefore the airline has cancelled the flights as the ticket could not be issued due to payment not being received.
Once your booking request is made through our website, a confirmation of the flights are sent to you and the booking goes onto queue for payment to be processed (Kindly note that this is not confirmation of your e-ticket). At this point, if payment is authorized through your bank, a further email of your e-ticket is forwarded to you as final confirmation.
In the event that payment is not authorized by your bank on our end, the confirmation of the flights booked is no longer valid and automatically cancels out by the airline. Unfortunately, this is the reason for your flights being cancelled.
Trusting that the above information is in order.
Kind Regards
Dale
Hi Dale
I am still waiting to hear which payment gateway you're using that takes more than half an hour to verify a transaction.
And as mentioned, as a result, there was no opportunity for me to immediately use another card or make payment another way, and hence lose out on the deal.
Regards
Fidelia
Hi Dale
I am still waiting to hear which payment gateway you're using that takes more than half an hour to verify a transaction.
And as mentioned, as a result, there was no opportunity for me to immediately use another card or make payment another way, and hence lose out on the deal.
Regards
Fidelia