False Information and Incompetence

<p>I booked a Ticket for my 12yr old son and disclosed that he is 12 and will require escorting.I am so disappointed with travel start, the fact that when I was making a booking I was never informed of these rules that 12 yr olds are not allowed to board the plane as they are regarded as minor,all this i was told after I had paid. The booking was approved knowing my son’s age, I even called beforehand to let you know that my son is 12 and asked if he can be escorted and I was told to pay first and make an arrangement later for him. This was news to me when he was supposed to board and they said he is a minor and therefore can’t be allowed at the airport. The fact that I needed to make alternate arrangements for my son and I asked for a refund and now these stories are coming up that I am being penalized for their incompetence .I feel this was **************** now that I am being refunded only R111.23 after paying you R569.97,I am convinced this was an intentional misrepresentation and withholding of information from a paying client and I will be taking it up if not satisfactory sorted out.I have since booked my son with another Airline which allowed him to board alone while waiting at the airport and had to pay more than double what I originally paid .I need my Full refund as no service was received from these people</p>