EW
EMILICHA W
1 reviews | Active since Jun 2011
29 May 2015, 16:05
FALSE INFORMATION
WE HAVE BOOKED AND PAID FOR WITH TRAVELSTART FOR AIRTICKETS TO GERMANY AND WERE GIVEN AN OPPORTUNITY TO PRE BOOK OUR SEATS AT AN EXTRA COST WHICH WE COMP**** WITH! SINCE FEBRUARY 2015 WE ARE TRYING TO PRE-BOOK OUR SEATS AND WERE INFORMED THAT IT CAN ONLY BE DONE 24 HOURS PRIOR TO DEPARTURE!!!!! WHY DO THEY OFFER A SERVICE THAT DOES NOT EXIST AND STILL TAKE YOUR MONEY FOR 'NON-SERVICE'????? I SUGGEST ANYONE WHO INTEND BOOKING WITH TRAVELSTART VIEW THE REPORTS ON 'HELLOPETER' FIRST!! WE ARE EXTREMELY MAD/DISGUSTED AND SHOCKED BUT WISER!!!
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Travelstart's replyOfficial
29 May 2015, 16:41Hello emilicha,
Thank you for sharing your dissatisfaction with us on this forum.
I do regret that we were not able to pre-book your seats in this instance as the airline in question charges a fee for pre-booked seats.
As per the communications you have had with our office we will gladly refund the Premium service package fee.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for sharing your dissatisfaction with us on this forum.
I do regret that we were not able to pre-book your seats in this instance as the airline in question charges a fee for pre-booked seats.
As per the communications you have had with our office we will gladly refund the Premium service package fee.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,
Travelstart's reply29 May 2015, 16:41
Official
Hello emilicha,
Thank you for sharing your dissatisfaction with us on this forum.
I do regret that we were not able to pre-book your seats in this instance as the airline in question charges a fee for pre-booked seats.
As per the communications you have had with our office we will gladly refund the Premium service package fee.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for sharing your dissatisfaction with us on this forum.
I do regret that we were not able to pre-book your seats in this instance as the airline in question charges a fee for pre-booked seats.
As per the communications you have had with our office we will gladly refund the Premium service package fee.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,