False advertising -Refund policy
Bad experience regarding the refunds on my booking. They advertise that you can take out a policy for a full refund if your visas get denied. But now I must pay the airline penalty.
Dear Lohan Smith,
thank you for your feedback.
One of our consultants contacted you yesterday explaining the the terms and conditions of the product which you have purchased.
She advised that the conditions were not met, which is why the airline's penalties are applicable. We will contact your shortly with regards to this booking.
With thanks,
***nor at Travelstart
Dear Lohan Smith,
thank you for your feedback.
One of our consultants contacted you yesterday explaining the the terms and conditions of the product which you have purchased.
She advised that the conditions were not met, which is why the airline's penalties are applicable. We will contact your shortly with regards to this booking.
With thanks,
***nor at Travelstart