False Advertising & Bad Service

I am extremely disappointed with Travelstart's service.

I opted for the "Change Fare" option in my booking, which they advertise as allowing you to modify your flight up to 48 hours before departure without incurring additional fees. However, buried in the fine print of their Terms and Conditions, they clarify that you still have to cover the fare difference but that they'll handle the cost of changing the ticket.

When I inquired about making the change, they hit me with a staggering R6000 charge. This included the cost of changing the ticket (which they are supposed to cover), the difference in the ticket price, and an outrageous R699 admin fee for a service that I could easily perform online in just a couple of minutes. I find this situation utterly absurd, and I will not be using their service in the future.

I realised I could change my flight ticket on my own at a much more reasonable cost, and this experience has cost me an unnecessary R2000 due to Travelstart's false advertising.