NM
Nomsa M
1 reviews | Active since Sept 2014
14 Mar 2020, 18:15
FAILURE TO CANCEL FLIGHTS OWING TO CORONA PANDEMIC
It has been impossible to cancel my SAA return flight to NYC that I booked via Travelstart. I have called three times to cancel this booking and was told I would receive a cancelation quote. Two weeks later - I still have no email. What exactly is your plan here Travelstart? Is a pandemic not enough? are you simply avoiding flight cancelations requests to protect YOUR profits? CANCEL MY FLIGHT RIGHT NOW!!! this is utterly RIDICULOUS! It is not the time to be opportunistic!!!
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Replies (2)
Travelstart's replyOfficial
15 Mar 2020, 10:58Good morning Nomsa,
Our sincere apologies that your refund quote was not received.
I have escalated this to the relevant manager and you should now be in possession of your refund quote.
Should you wish to continue, please respond to the mail with the go ahead.
Regards,
Dillon
Our sincere apologies that your refund quote was not received.
I have escalated this to the relevant manager and you should now be in possession of your refund quote.
Should you wish to continue, please respond to the mail with the go ahead.
Regards,
Dillon
Travelstart's reply15 Mar 2020, 10:58
Official
Good morning Nomsa,
Our sincere apologies that your refund quote was not received.
I have escalated this to the relevant manager and you should now be in possession of your refund quote.
Should you wish to continue, please respond to the mail with the go ahead.
Regards,
Dillon
Our sincere apologies that your refund quote was not received.
I have escalated this to the relevant manager and you should now be in possession of your refund quote.
Should you wish to continue, please respond to the mail with the go ahead.
Regards,
Dillon
NM
Nomsa M's updateReviewer Update
31 Mar 2020, 17:37Hi,
I have still not been assisted. I asked to move my flights was given a quote and I asked how to pay, that a link be forwarded to me and nothing has been sent to me since weeks ago. This is ridiculous. At this point I want my money back. There is no consistency, your switchboard says the chat function is working, the chat function can't even pick up my booking from my profile. Its less than a month away from the booking times I made initially, you cannot expect me to pay the high flight postponement fees because YOUR lack of responsiveness. Will you please get someone to assist me and finish with my query. This is painfully frustrating!!!
I have still not been assisted. I asked to move my flights was given a quote and I asked how to pay, that a link be forwarded to me and nothing has been sent to me since weeks ago. This is ridiculous. At this point I want my money back. There is no consistency, your switchboard says the chat function is working, the chat function can't even pick up my booking from my profile. Its less than a month away from the booking times I made initially, you cannot expect me to pay the high flight postponement fees because YOUR lack of responsiveness. Will you please get someone to assist me and finish with my query. This is painfully frustrating!!!
NM
Nomsa M's update31 Mar 2020, 17:37
Reviewer Update
Hi,
I have still not been assisted. I asked to move my flights was given a quote and I asked how to pay, that a link be forwarded to me and nothing has been sent to me since weeks ago. This is ridiculous. At this point I want my money back. There is no consistency, your switchboard says the chat function is working, the chat function can't even pick up my booking from my profile. Its less than a month away from the booking times I made initially, you cannot expect me to pay the high flight postponement fees because YOUR lack of responsiveness. Will you please get someone to assist me and finish with my query. This is painfully frustrating!!!
I have still not been assisted. I asked to move my flights was given a quote and I asked how to pay, that a link be forwarded to me and nothing has been sent to me since weeks ago. This is ridiculous. At this point I want my money back. There is no consistency, your switchboard says the chat function is working, the chat function can't even pick up my booking from my profile. Its less than a month away from the booking times I made initially, you cannot expect me to pay the high flight postponement fees because YOUR lack of responsiveness. Will you please get someone to assist me and finish with my query. This is painfully frustrating!!!