Failing to fulfill the agrement of paying back confirmed Refund amount

<p>25 November 2016 I booked two tickect one way from johanessburg to durban for my son and I for the dates of 07 Jan 2017, due to circumstances I had to cancel my son's flight meaning he wont be traveling back with me, I called on the 08 December 2016 and cancelled my son's ticket then received cancellation confirmation email on the 09 December 2016 with all the breakdowns of the deductions they will take from the amount I payed and stating how long they will take to refund me , which was 6 working week days, fair enough I understood all the deductions taken from the amount I payed even if I payed for the insurence for late flights or changes of dates. </p> <p>On the 01 February 2017 I called asking when can I expect my refund to my suprice they told me I have to wait anouther 2weeks and the amount aggreed has changed. I tried calling to solve the matter but my phone was put on hold after I explain the matter to different call centre people working there, i tried several times calling no help was done. </p> <p>Im really dissapointed and feeling ****** by this company, they dont act as professional as they are when we call and book tickets on refunds they are rude and have a very bad service.</p> <p>I am going to fight till i GET THE MONEY I KNOW I AM SUPPOSED TO BE PAID BACK.</p> <p> </p> <p> </p>