JA
Julie A
1 reviews | Active since Apr 2021
18 Apr 2021, 13:28
Extremely unprofessional customer service
ORDER-Nr. Munich - Faro WOODHX ORDER-Nr. Faro - Munich YVUAIM RESERVATION NUMBER KZQEI0 We have a really bad customer service experience with Travelstart. In February 2020 we had our flight delayed with TAP Portugal +3 hours. By European law we are eligible for compensation. We have filled a complaint with TAP, since now 6 months are following the process with Travelstart and they are extremely unprofessional. Every email we reveice is from a different person, they ask several times to provide information we have already provided in the previous emails. If you can avoid to book your trip with Travelstart, I recommend it to you, it can save you some time in the future.
As of today we still haven't received our compensation!!
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Replies (1)
Travelstart's replyOfficial
18 Apr 2021, 13:34Hi Julie,
Thank you for contacting Travelstart South Africa.
I've done a search using your name and surname, email address as well as the airline reference numbers provided and we are unable to locate a booking.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa. We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 ***
Swedish Market:
Website contact page:https://www.travelstart.se/****akt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/****akt
Contact number: +***
Danish market:
Website contact page: https://www.travelstart.dk/ ****akt
Contact number: +***
Finnish Market:
Website contact page: https://www.travelstart.fi/****akt
Contact number: +***80
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
If you have booked through Travelstart South Africa please email: feedback @ travelstart . com with your reference number which you would have received when booking through us. This way we can access the booking and assist.
Kind Regards,
Marcelle
Thank you for contacting Travelstart South Africa.
I've done a search using your name and surname, email address as well as the airline reference numbers provided and we are unable to locate a booking.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa. We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 ***
Swedish Market:
Website contact page:https://www.travelstart.se/****akt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/****akt
Contact number: +***
Danish market:
Website contact page: https://www.travelstart.dk/ ****akt
Contact number: +***
Finnish Market:
Website contact page: https://www.travelstart.fi/****akt
Contact number: +***80
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
If you have booked through Travelstart South Africa please email: feedback @ travelstart . com with your reference number which you would have received when booking through us. This way we can access the booking and assist.
Kind Regards,
Marcelle
Travelstart's reply18 Apr 2021, 13:34
Official
Hi Julie,
Thank you for contacting Travelstart South Africa.
I've done a search using your name and surname, email address as well as the airline reference numbers provided and we are unable to locate a booking.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa. We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 ***
Swedish Market:
Website contact page:https://www.travelstart.se/****akt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/****akt
Contact number: +***
Danish market:
Website contact page: https://www.travelstart.dk/ ****akt
Contact number: +***
Finnish Market:
Website contact page: https://www.travelstart.fi/****akt
Contact number: +***80
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
If you have booked through Travelstart South Africa please email: feedback @ travelstart . com with your reference number which you would have received when booking through us. This way we can access the booking and assist.
Kind Regards,
Marcelle
Thank you for contacting Travelstart South Africa.
I've done a search using your name and surname, email address as well as the airline reference numbers provided and we are unable to locate a booking.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa. We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 ***
Swedish Market:
Website contact page:https://www.travelstart.se/****akt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/****akt
Contact number: +***
Danish market:
Website contact page: https://www.travelstart.dk/ ****akt
Contact number: +***
Finnish Market:
Website contact page: https://www.travelstart.fi/****akt
Contact number: +***80
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
If you have booked through Travelstart South Africa please email: feedback @ travelstart . com with your reference number which you would have received when booking through us. This way we can access the booking and assist.
Kind Regards,
Marcelle