LO
Lize O
1 reviews | Active since May 2022
01 May 2022, 17:04
Extremely poor service
Biggest mistake of my life to ever book through Travelstart. Wish I read these reviews before I did. The poorest service I ever encountered. So stressful! I spent an hour yesterday on the phone while on hold my call was ended twice by them with no sevice. I also made an online query, no repsponce. I finally got a response throigh messenger reverting me back to making a query so back to square 1. I phoned Emirates they cannot assist as I booked through Travelstart. Interseting that when a booking is made the system runs smoothly just don't expect any further service. So disappointed and unnecessarily stressed with another travel agency this would have been sorted immediately.
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Replies (2)LO
Lize O's updateReviewer Update
01 May 2022, 17:08This is the first time I wtite a review the 5 stars should have been 5 red srarts or 0 stars not sure, very poor service
LO
Lize O's update01 May 2022, 17:08
Reviewer Update
This is the first time I wtite a review the 5 stars should have been 5 red srarts or 0 stars not sure, very poor service
Travelstart's replyOfficial
02 May 2022, 11:05Hi Lize,
Thank you for taking my call earlier and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
As discussed our Schedule Changes team have reached out to the airline to see what earlier flight they are able to offer and your booking has been marked as urgent.
I've also responded to your email providing feedback on the Dubai Connect, that you would not qualify I'm afraid.
Regarding Gemma's date of birth I've correct this and to confirm again, on the long-haul flights you are all seated together.
Once our Schedule Changes team receive feedback / response from Emirates they will be in touch.
Kind Regards,
Marcelle
Thank you for taking my call earlier and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
As discussed our Schedule Changes team have reached out to the airline to see what earlier flight they are able to offer and your booking has been marked as urgent.
I've also responded to your email providing feedback on the Dubai Connect, that you would not qualify I'm afraid.
Regarding Gemma's date of birth I've correct this and to confirm again, on the long-haul flights you are all seated together.
Once our Schedule Changes team receive feedback / response from Emirates they will be in touch.
Kind Regards,
Marcelle
Travelstart's reply02 May 2022, 11:05
Official
Hi Lize,
Thank you for taking my call earlier and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
As discussed our Schedule Changes team have reached out to the airline to see what earlier flight they are able to offer and your booking has been marked as urgent.
I've also responded to your email providing feedback on the Dubai Connect, that you would not qualify I'm afraid.
Regarding Gemma's date of birth I've correct this and to confirm again, on the long-haul flights you are all seated together.
Once our Schedule Changes team receive feedback / response from Emirates they will be in touch.
Kind Regards,
Marcelle
Thank you for taking my call earlier and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
As discussed our Schedule Changes team have reached out to the airline to see what earlier flight they are able to offer and your booking has been marked as urgent.
I've also responded to your email providing feedback on the Dubai Connect, that you would not qualify I'm afraid.
Regarding Gemma's date of birth I've correct this and to confirm again, on the long-haul flights you are all seated together.
Once our Schedule Changes team receive feedback / response from Emirates they will be in touch.
Kind Regards,
Marcelle