TM
Tendai M
1 reviews | Active since Apr 2012
03 May 2022, 21:36
Extremely poor after sales service
All good until you need an update or if any changes happen to your flight .Trust me after sales support is non existent and after years doing my bookings thru this company i don't want to see the website again because you will be purely dealing with a robot with no much artificial intelligence. i ran out of words but trust me if you use this company you are bound to be disappointed in the end ,they cant even update with details of your flight changes. I went thru hell just because i booked thru them.
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Replies (1)
Travelstart's replyOfficial
04 May 2022, 13:14Hi Tendai,
Thank you for reaching out to us.
I am very sorry that you had been struggling to get in touch with us regarding the change to your schedule. Please note on the email sent we do advise that should your flight depart within 24 hours please contact the airline directly as we would not be able to assist instantly and we advise to view the updated flight times on the airline website.
I am very sorry that you had missed these instructions. As we work with many airlines we are not in the position to contact the passengers involved in airline schedule changes, as that would probably be all passengers, thus a email is sent out advising of the change and steps to take to ensure you are aware of the changes.
Please feel free to email us on feedback @ travelstart . com for further assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you had been struggling to get in touch with us regarding the change to your schedule. Please note on the email sent we do advise that should your flight depart within 24 hours please contact the airline directly as we would not be able to assist instantly and we advise to view the updated flight times on the airline website.
I am very sorry that you had missed these instructions. As we work with many airlines we are not in the position to contact the passengers involved in airline schedule changes, as that would probably be all passengers, thus a email is sent out advising of the change and steps to take to ensure you are aware of the changes.
Please feel free to email us on feedback @ travelstart . com for further assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply04 May 2022, 13:14
Official
Hi Tendai,
Thank you for reaching out to us.
I am very sorry that you had been struggling to get in touch with us regarding the change to your schedule. Please note on the email sent we do advise that should your flight depart within 24 hours please contact the airline directly as we would not be able to assist instantly and we advise to view the updated flight times on the airline website.
I am very sorry that you had missed these instructions. As we work with many airlines we are not in the position to contact the passengers involved in airline schedule changes, as that would probably be all passengers, thus a email is sent out advising of the change and steps to take to ensure you are aware of the changes.
Please feel free to email us on feedback @ travelstart . com for further assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you had been struggling to get in touch with us regarding the change to your schedule. Please note on the email sent we do advise that should your flight depart within 24 hours please contact the airline directly as we would not be able to assist instantly and we advise to view the updated flight times on the airline website.
I am very sorry that you had missed these instructions. As we work with many airlines we are not in the position to contact the passengers involved in airline schedule changes, as that would probably be all passengers, thus a email is sent out advising of the change and steps to take to ensure you are aware of the changes.
Please feel free to email us on feedback @ travelstart . com for further assistance.
Wishing you a good day further.
Kind Regards,
Melissa