Extremely Disappointed in Travelstart

I am extremely disappointed by Travelstart's lack of customer support and the way they conduct business. I've been a client for many years but will definitely warn everyone to reconsider before booking tickets with them in the future. It's impossible to get any answers regarding refunds for tickets booked in 2020 and 2021 - both trips were cancelled by the airline due to covid. The waiting period for the refunds has long come and gone and Travelstart gives one excuse upon another to stall, which is unacceptable behaviour. If travel agencies like Flight Centre can refund tickets within 48 hours - surely Travelstart can do it as well. Maybe they are not paying out refunds because they are earning interest on money which should be paid to customers (?) Again, very disappointed.