Excellent service at Travelstart

A few weeks ago I wrote about my frustration at reaching Travelstart to make amendments to a booking. Today I have the pleasure of sharing what happened after my post: I was contacted by John Friel, the country manager for Travelstart and John personally saw to it that my daughter’s flight was rebooked. John also went above and beyond and arranged with Turkish Airlines for a lounge pass for the long layover she had with the new flight. Unfortunately my daughter received a postive PCR test days before she was due to fly. John arranged for her flight to be suspended and rebooked when she was recovered. He also arranged for a new lounge pass. My daughter flew from CT to Istanbul on Wednesday and due to incorrect information, she unfortunately could not get on her connecting flight without a new PCR test. Once again John stepped right in and made all the arrangements for us, even arranged another lounge pass with the country manager for Turkish Airlines. I would like to hereby Thank everyone at Travelstart and Turkish Airlines , especially John Friel , Sarah, ELROY ROOI and Kenan who helped us with all these arrangements. Guys you have excelled at what each of you do! It really is people like yourselves who put the Excellence in Service Excellence!! If you ever need to travel don’t hesitate to use the services of Travelstart