Excellent customer care hotel booking amendment

We have been using Travelstart for 6 years. We accidentally booked two rooms at a hotel in Victoria Falls. When we contacted Travelstart to find out whether it was possible to amend the booking, the response turn-around time was approximately 25-30 minutes after sending an email. The agent then called us to discuss in detail the amendment options for the booking. The agent was more interested in ensuring that the amendment was the best for our vacation plans. The customer care went beyond excellent. The customer care team gave frequent updates regarding their communication with the hotel staff. Needless to say that the amendment for the booking was successful. Our experience appears to suggest that the company prioritizes customer satisfaction first above everything else. Keep it up Caryn, Tanya, and Team Travelstart.