Erratic and unreliable Service

I was due to fly to amsterdam on the 23r July ZA***6, but could not as I had not heard anything about my visa despite having app**** 2 months prior. I paid for the visa denied service and thus tried to see if I could get a refund on my ticket.<br> <br> I was told that the service was only applicable to return. I had purchased a one way ticket. How was it possible that I was allowed and offered a service I am not even eligible for. Despite being told telephonically by Sharna that I did in fact qualify for one and she sent my enquiry to amendments,<br> <br> Now, today I have finally received my visa and have tried to rebook. I was told by consultants via email correspondence that Kenya airways only had business class flights for the day I wanted to travel. I checked on the website and this is not the case. Why was i illinformed?. Ive had numerous interactions with different consultants. Every email I send comes back with one or more questions unanswered.<br> <br> I requested a refund quote twice, and both times the figures have differed. What is up with the erratic service?!<br> <br> My university starts on Monday, and still many of my questions have been unanswered. This needs to be resolved ASAP