Eft booking doesn't make sense

Hi Gary,

Thanks for reaching out and taking the time to share your concerns. 

I've called twice on the number provided, there is no answer and I am unable to leave a voice message.

I've called up your booking and see payment was received yesterday and the ticket issue the same day.

We received the IPAY but our system checks every hour or so for the guaranteed payments. 

Should you have contacted us before the ticket was issued our team would have asked you to email the guaranteed proof of payment to payments @ travelstart . com

We do have a ticketing team working 8am - till midnight every day checking our banks for for payments.

I do apologise for any frustration caused when booking and waiting for your ticket. 

Your feedback is appreciated and will be passed onto our Ticketing team. 

Kind Regards,

Marcelle