1 reviews | Active since Sept 2021
E-ticket not received and no response from Travel Start.
Booked a return flight with travel start. When payment was done, I received an error on the travels tart website, so I do not have a booking reference number. I did receive one e-ticket from kulula and not the other e-ticket from flysafair after payment was made. I am unable to contact travel start without a booking reference. No response on whatsapp. No call centre available. They will not accept my query online without a booking reference. I contacted flysafair and they do not have any information regarding this booking. Why offer a service where payments are made into your bank account but you do not have a valid contact centre? This is just ridiculous service. If I do not receive feedback or a refund, travel start will be hearing from my attorney very soon. All legal costs will be for travel starts account.
Thank you for taking my call.
I have checked the system and can confirm that 2 bookings were made and both either failed or cancelled. Please can you send the statement with the deducted amount to feedback @ travelstart . com for a refund. Please can you create a new booking for the outward flight as discussed and we will wait for the return flight information from the airline as is does not show issued on our end.
Kind Regards,
Melissa
Thank you for taking my call.
I have checked the system and can confirm that 2 bookings were made and both either failed or cancelled. Please can you send the statement with the deducted amount to feedback @ travelstart . com for a refund. Please can you create a new booking for the outward flight as discussed and we will wait for the return flight information from the airline as is does not show issued on our end.
Kind Regards,
Melissa