DL
Desiree L
1 reviews | Active since Sept 2021
29 Sept 2021, 18:43
E-ticket not received
I purchased a ticket yesterday. One amount was deducted, the other not. More than enough funds available. Next day I get an email saying I need to pay an extra R200 since the payment was not made! I made an EFT for the additional payment, send proof, and after that kept on getting the same email stating that I need to pay extra. Really outrageous. To top it all, the WhatsApp nr is not helpful at all. Robot responses that doesn't lead anywhere. I'm still waiting for an agent to call me since there is no direct number that actually works.
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Travelstart's replyOfficial
30 Sept 2021, 16:20Hi Desiree,
Thank you for reaching out to us.
I have checked the booking and the tickets have been issued and sent to you. I have checked the email correspondence and can see that we sent 2 ticket emails as well as 1 payment declined email and 1 increase email. We are not able to guarantee a fare after midnight as the airline fares and taxes are subject to change until the funds have been received.
Please can you send any concerns to feedback @ travelstart . com so that we can address them.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and the tickets have been issued and sent to you. I have checked the email correspondence and can see that we sent 2 ticket emails as well as 1 payment declined email and 1 increase email. We are not able to guarantee a fare after midnight as the airline fares and taxes are subject to change until the funds have been received.
Please can you send any concerns to feedback @ travelstart . com so that we can address them.
Kind Regards,
Melissa
Travelstart's reply30 Sept 2021, 16:20
Official
Hi Desiree,
Thank you for reaching out to us.
I have checked the booking and the tickets have been issued and sent to you. I have checked the email correspondence and can see that we sent 2 ticket emails as well as 1 payment declined email and 1 increase email. We are not able to guarantee a fare after midnight as the airline fares and taxes are subject to change until the funds have been received.
Please can you send any concerns to feedback @ travelstart . com so that we can address them.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and the tickets have been issued and sent to you. I have checked the email correspondence and can see that we sent 2 ticket emails as well as 1 payment declined email and 1 increase email. We are not able to guarantee a fare after midnight as the airline fares and taxes are subject to change until the funds have been received.
Please can you send any concerns to feedback @ travelstart . com so that we can address them.
Kind Regards,
Melissa