Duplicate ticket payment processed
I am able to get a response or contact anyone with regards to a duplicate payment that was processed...
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Replies (2)
Travelstart's replyOfficial
11 Mar 2021, 19:02Hi Jennifer,
Thank you for reaching out to us.
I have checked the booking and can see that the airline has deducted the fees as well as Travelstart. The airline was not supposed to process the fees separately and I apologize for this inconvenience.
Please can you send the statement with the charges so that I can have it on record and we can process the refund for you.
Please send the information to feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the airline has deducted the fees as well as Travelstart. The airline was not supposed to process the fees separately and I apologize for this inconvenience.
Please can you send the statement with the charges so that I can have it on record and we can process the refund for you.
Please send the information to feedback @ travelstart .com
Kind Regards,
Melissa
Best regards,
Travelstart's reply11 Mar 2021, 19:02
Official
Hi Jennifer,
Thank you for reaching out to us.
I have checked the booking and can see that the airline has deducted the fees as well as Travelstart. The airline was not supposed to process the fees separately and I apologize for this inconvenience.
Please can you send the statement with the charges so that I can have it on record and we can process the refund for you.
Please send the information to feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the airline has deducted the fees as well as Travelstart. The airline was not supposed to process the fees separately and I apologize for this inconvenience.
Please can you send the statement with the charges so that I can have it on record and we can process the refund for you.
Please send the information to feedback @ travelstart .com
Kind Regards,
Melissa
Best regards,
's updateReviewer Update
13 Mar 2021, 10:55Hi Melissa
After the email I received, I still do not have clarity. Do you have a direct email or contact number?
After the email I received, I still do not have clarity. Do you have a direct email or contact number?
's update13 Mar 2021, 10:55
Reviewer Update
Hi Melissa
After the email I received, I still do not have clarity. Do you have a direct email or contact number?
After the email I received, I still do not have clarity. Do you have a direct email or contact number?