EA
Elza A
1 reviews | Active since Apr 2022
05 Apr 2022, 13:00
Double payment
we did a booking online and when we were busy with the payment got kicked out, so we did i again and now the payments has gone through twice on my daughters bank account and you cant get hold of them online and the telephone call i will have to hold for 59min how can do that from a cell phone, There is no office to go to i think this is just very bad service that you cant get anyone to talk to and the WhatsApp service also don't work. this person cant afford to pay double for tickets, as they are going through a divorce
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Travelstart's replyOfficial
13 Apr 2022, 15:24Hi Elza,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. We have also made alternative options available for our team to reach us via.
Email or online contact form.
For any payment queries you will need to email our payments team direct at:
*** or ***
Please provide them with your Travelstart reference number (if you have one),
Copy of bank statement,
Transaction date,
Amount
Please also sent the email address used to make the booking and passengers name and surname.
We have a team of specialized agents assisting with payment queries managing that inbox who will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. We have also made alternative options available for our team to reach us via.
Email or online contact form.
For any payment queries you will need to email our payments team direct at:
*** or ***
Please provide them with your Travelstart reference number (if you have one),
Copy of bank statement,
Transaction date,
Amount
Please also sent the email address used to make the booking and passengers name and surname.
We have a team of specialized agents assisting with payment queries managing that inbox who will investigate and assist.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 15:24
Official
Hi Elza,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. We have also made alternative options available for our team to reach us via.
Email or online contact form.
For any payment queries you will need to email our payments team direct at:
*** or ***
Please provide them with your Travelstart reference number (if you have one),
Copy of bank statement,
Transaction date,
Amount
Please also sent the email address used to make the booking and passengers name and surname.
We have a team of specialized agents assisting with payment queries managing that inbox who will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. We have also made alternative options available for our team to reach us via.
Email or online contact form.
For any payment queries you will need to email our payments team direct at:
*** or ***
Please provide them with your Travelstart reference number (if you have one),
Copy of bank statement,
Transaction date,
Amount
Please also sent the email address used to make the booking and passengers name and surname.
We have a team of specialized agents assisting with payment queries managing that inbox who will investigate and assist.
Kind Regards,
Marcelle