MS
Michael S
1 reviews | Active since Jun 2017
04 Dec 2018, 13:30
Double deduction poor service!!
I booked a flight online for 2 from JHB to DBN on the 29/11/18 used my cheque acc. to pay and funds were deducted immediately, yesterday the 3rd of Dec I received a sms indicating that the same funds were deducted again for the second time, mind you this time I had no funds in my acc therefore putting it in excess funds and attracting penalty cost to this effect. I have tried to call them but was made to wait for more than 20min on the line and they would not return my e-mail, I would like to warn everybody never to use this agent again as I am never going to use their service. they pathetic what a waste of my time and money!!!Bull****!!!!
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
04 Dec 2018, 14:30Good day Michael
We will call you shortly to discuss your query.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
We will call you shortly to discuss your query.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
Travelstart's reply04 Dec 2018, 14:30
Official
Good day Michael
We will call you shortly to discuss your query.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
We will call you shortly to discuss your query.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
Travelstart's replyOfficial
04 Dec 2018, 15:31Hi Michael
We have just tried to call you, unfortunately to no avail.
We will try to reach you again before close of business today.
Kind regards,
Melony at Travelstart
We have just tried to call you, unfortunately to no avail.
We will try to reach you again before close of business today.
Kind regards,
Melony at Travelstart
Travelstart's reply04 Dec 2018, 15:31
Official
Hi Michael
We have just tried to call you, unfortunately to no avail.
We will try to reach you again before close of business today.
Kind regards,
Melony at Travelstart
We have just tried to call you, unfortunately to no avail.
We will try to reach you again before close of business today.
Kind regards,
Melony at Travelstart
Travelstart's replyOfficial
04 Dec 2018, 16:14Hi Michael
Thank you for taking the time to chat to me today.
As per our earlier conversation, we have escalated the matter to FNB, and currently awaiting their feedback as they are doing further investigations on their side.
We do apologize for the inconvenience caused and I can assure you that we are doing our utmost to get this resolved as soon as possible.
I will contact you by 10:00 tomorrow with a further update.
Thank you for your patience while we try and find a solution to your query.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me today.
As per our earlier conversation, we have escalated the matter to FNB, and currently awaiting their feedback as they are doing further investigations on their side.
We do apologize for the inconvenience caused and I can assure you that we are doing our utmost to get this resolved as soon as possible.
I will contact you by 10:00 tomorrow with a further update.
Thank you for your patience while we try and find a solution to your query.
Kind regards,
Melony at Travelstart
Travelstart's reply04 Dec 2018, 16:14
Official
Hi Michael
Thank you for taking the time to chat to me today.
As per our earlier conversation, we have escalated the matter to FNB, and currently awaiting their feedback as they are doing further investigations on their side.
We do apologize for the inconvenience caused and I can assure you that we are doing our utmost to get this resolved as soon as possible.
I will contact you by 10:00 tomorrow with a further update.
Thank you for your patience while we try and find a solution to your query.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me today.
As per our earlier conversation, we have escalated the matter to FNB, and currently awaiting their feedback as they are doing further investigations on their side.
We do apologize for the inconvenience caused and I can assure you that we are doing our utmost to get this resolved as soon as possible.
I will contact you by 10:00 tomorrow with a further update.
Thank you for your patience while we try and find a solution to your query.
Kind regards,
Melony at Travelstart
MS
Michael S's updateReviewer Update
03 Jan 2019, 20:09I am still awaiting my refund its been a whole month and nothing has come forth, please advice what else can one do now? will never ever use this company!!!!
MS
Michael S's update03 Jan 2019, 20:09
Reviewer Update
I am still awaiting my refund its been a whole month and nothing has come forth, please advice what else can one do now? will never ever use this company!!!!