YS
Yonela S
1 reviews | Active since Nov 2017
08 Mar 2022, 12:07
Double Deduction
We booked a flight on the 21 of Feb 2022 and an amount of R1336.65 was deducted twice from our account. We have been trying to get a refund but no luck! We can't get through their *** number (after holding for more than an hour) and they take days to reply to emails, with responses that aren't getting us any closer to solving the double deduction.
What a Revolting Service! The worst!
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Replies (1)
Travelstart's replyOfficial
09 Mar 2022, 15:35Hi Yonela,
Thank you for reaching out to us.
I have checked the booking and can see that there was a pending authorisation hold on the card, which we have sent an email to the merchant bank to release.
CANCEL PRE-AUTHORISATION 11:15 AM (0 minutes ago) to mvccc Hi There, Please cancel the following pre-auth.
Please check with the bank as this would be a reversal and would reflect on the statement against the original date of purchase.
Please let me know if you require additional assistance by emailing feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that there was a pending authorisation hold on the card, which we have sent an email to the merchant bank to release.
CANCEL PRE-AUTHORISATION 11:15 AM (0 minutes ago) to mvccc Hi There, Please cancel the following pre-auth.
Please check with the bank as this would be a reversal and would reflect on the statement against the original date of purchase.
Please let me know if you require additional assistance by emailing feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply09 Mar 2022, 15:35
Official
Hi Yonela,
Thank you for reaching out to us.
I have checked the booking and can see that there was a pending authorisation hold on the card, which we have sent an email to the merchant bank to release.
CANCEL PRE-AUTHORISATION 11:15 AM (0 minutes ago) to mvccc Hi There, Please cancel the following pre-auth.
Please check with the bank as this would be a reversal and would reflect on the statement against the original date of purchase.
Please let me know if you require additional assistance by emailing feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that there was a pending authorisation hold on the card, which we have sent an email to the merchant bank to release.
CANCEL PRE-AUTHORISATION 11:15 AM (0 minutes ago) to mvccc Hi There, Please cancel the following pre-auth.
Please check with the bank as this would be a reversal and would reflect on the statement against the original date of purchase.
Please let me know if you require additional assistance by emailing feedback @ travelstart . com
Kind Regards,
Melissa