1 reviews | Active since Nov 2015
Double deducted my money
<p>Hi all, if you thinking of using travelstart as your agency, think again. they have double deducted my money and when I tried to call them they are on off they seem not to be sure of what they are doing. I even sent my bank statement to show the deduction to them but I haven't got my money yet, I is such a mission to get hold of them you wait for about 30 mins on the line to be answered, I lady by the name of Jani who I talke to, she promised to double check with theair line andask them to reverse the money and promised to come back to me, until now she hasn't to prove that they don't care about the inconvenience they've caused</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Sanele
Thank you for your feedback.
We apologies for any inconvenience caused. I have checked your booking and the agent is in the process of investigating. Unfortunately we are currently waiting for a response from the airline.
I will request that the agent give you a call in the morning to give an update and to keep you updated on the progress of your query.
I trust that the above is in order.
Regards
Tamara
Dear Sanele
Thank you for your feedback.
We apologies for any inconvenience caused. I have checked your booking and the agent is in the process of investigating. Unfortunately we are currently waiting for a response from the airline.
I will request that the agent give you a call in the morning to give an update and to keep you updated on the progress of your query.
I trust that the above is in order.
Regards
Tamara
Now it is my problem that you debited the money twice? the only song you now " we apologise for any inconvenience'' you only respond because this is public otherwise I have sent numerous emails and no response, I will appreciate if the only thing I see tomorrow morning is my money in my account, because I don't know if how are you explaining this double debit? how should I trust you again if you can cause such a headache? how many people are doing this to?
Now it is my problem that you debited the money twice? the only song you now " we apologise for any inconvenience'' you only respond because this is public otherwise I have sent numerous emails and no response, I will appreciate if the only thing I see tomorrow morning is my money in my account, because I don't know if how are you explaining this double debit? how should I trust you again if you can cause such a headache? how many people are doing this to?
Dear Sanele
Thank you for taking my call so late this evening.
As per our discussion I will ensure all funds are reversed back to your card in the morning. This will take 3-4 banking days to reflect.
Kind regards
Tamara
Dear Sanele
Thank you for taking my call so late this evening.
As per our discussion I will ensure all funds are reversed back to your card in the morning. This will take 3-4 banking days to reflect.
Kind regards
Tamara