EG
Eugene G
1 reviews | Active since Jun 2018
30 Nov 2018, 13:42
Double debited fees and booking, unresponsive call centre
Double booking, double debited, unsatisfactory customer care and call centre, unresponsive to feedback and delay in refund! Stay away!!!
Helpful (0)
Replies (6)0
Replies (6)Travelstart's replyOfficial
30 Nov 2018, 14:50Hi Eugene
Thank you for your feedback.
I have noted you have spoken to Lotta via our chat service and requested bank statements.
I do hope we can resolve this matter.
Regards
Tracey
Thank you for your feedback.
I have noted you have spoken to Lotta via our chat service and requested bank statements.
I do hope we can resolve this matter.
Regards
Tracey
Travelstart's reply30 Nov 2018, 14:50
Official
Hi Eugene
Thank you for your feedback.
I have noted you have spoken to Lotta via our chat service and requested bank statements.
I do hope we can resolve this matter.
Regards
Tracey
Thank you for your feedback.
I have noted you have spoken to Lotta via our chat service and requested bank statements.
I do hope we can resolve this matter.
Regards
Tracey
EG
Eugene G's updateReviewer Update
30 Nov 2018, 15:00I hope so too, and very soon, my wife has been trying since 1215 to get hold of you and cant get through on any of your numbers given, nor e-mail response etc. I also see that your organisation is popular for this kind of an offence.
What about the bank costs? What about the interest lost cos the money was gone since a day or so ago?
We expect a resolution and remedy soonest, thank you.
EG
Eugene G's update30 Nov 2018, 15:00
Reviewer Update
I hope so too, and very soon, my wife has been trying since 1215 to get hold of you and cant get through on any of your numbers given, nor e-mail response etc. I also see that your organisation is popular for this kind of an offence.
What about the bank costs? What about the interest lost cos the money was gone since a day or so ago?
We expect a resolution and remedy soonest, thank you.
EG
Eugene G's updateReviewer Update
30 Nov 2018, 15:00I hope so too, and very soon, my wife has been trying since 1215 to get hold of you and cant get through on any of your numbers given, nor e-mail response etc. I also see that your organisation is popular for this kind of an offence.
What about the bank costs? What about the interest lost cos the money was gone since a day or so ago?
We expect a resolution and remedy soonest, thank you.
EG
Eugene G's update30 Nov 2018, 15:00
Reviewer Update
I hope so too, and very soon, my wife has been trying since 1215 to get hold of you and cant get through on any of your numbers given, nor e-mail response etc. I also see that your organisation is popular for this kind of an offence.
What about the bank costs? What about the interest lost cos the money was gone since a day or so ago?
We expect a resolution and remedy soonest, thank you.
Travelstart's replyOfficial
30 Nov 2018, 15:11Hi Eugene
I do underpants your frustration.
I'm sure we can resolve this matter.
Regards
Tracey
I do underpants your frustration.
I'm sure we can resolve this matter.
Regards
Tracey
Travelstart's reply30 Nov 2018, 15:11
Official
Hi Eugene
I do underpants your frustration.
I'm sure we can resolve this matter.
Regards
Tracey
I do underpants your frustration.
I'm sure we can resolve this matter.
Regards
Tracey
EG
Eugene G's updateReviewer Update
30 Nov 2018, 16:19I surely hope so Tracey! My wife has send Travelstart numerous mails, and Travelstart do not even have the decency to answer her back. She called numerous times, 2 numbers not working and the 086 number - she was on hold for so long and then suddenly she was cut off... Could anyone answer her on your contact us list which is available on your marketing website...??? It was money out of her bank account which she saved and this just before the December holidays. She didnt budget for you to take double payments!!! Her number is available and e-mail, inform her soonest we have to do end of month payments and expenses budgeting, we didnt budget for Travelstart's mistakes!!
EG
Eugene G's update30 Nov 2018, 16:19
Reviewer Update
I surely hope so Tracey! My wife has send Travelstart numerous mails, and Travelstart do not even have the decency to answer her back. She called numerous times, 2 numbers not working and the 086 number - she was on hold for so long and then suddenly she was cut off... Could anyone answer her on your contact us list which is available on your marketing website...??? It was money out of her bank account which she saved and this just before the December holidays. She didnt budget for you to take double payments!!! Her number is available and e-mail, inform her soonest we have to do end of month payments and expenses budgeting, we didnt budget for Travelstart's mistakes!!
EG
Eugene G's updateReviewer Update
06 Dec 2018, 10:57Matter resolved money refunded, thank you.
EG
Eugene G's update06 Dec 2018, 10:57
Reviewer Update
Matter resolved money refunded, thank you.
