KM
Kholofelo M
1 reviews | Active since Dec 2016
06 Jan 2020, 14:48
Double charged for airline tickets
I booked two return airline tickets to Namibia via travelstart, they debited my account on the day of the booking then sent me booking confirmation, 4 days later the airline debited me as well, so now I am sitting with no money in my account, the travelstart agent is telling me it will take between 48 to 72 hours to have the money reflecting back in my account. What an inconvenience. I am never using travelstart again
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Replies (4)
Travelstart's replyOfficial
06 Jan 2020, 15:11Dear Kholofelo
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Travelstart's reply06 Jan 2020, 15:11
Official
Dear Kholofelo
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
KM
Kholofelo M's updateReviewer Update
06 Jan 2020, 15:54ZA***8
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KM
Kholofelo M's update06 Jan 2020, 15:54
Reviewer Update
ZA***8
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KM
Kholofelo M's updateReviewer Update
07 Jan 2020, 12:02My query is still unresolved. I got an email from travelstart saying thy called the bank, there was no double payment. i went to the bank this morning, the bank confirmed that there was double payment and even gave me a reference number. i called travelstart in the morning at 10am to give them the reference number so they can speak to the bank again and i was promised to be given feedback, there is still no feedback so far and i need that money reversed asap. I phoned travelstart again, spoke to a different agent who now has to go and follow up with the agent i spoke to in the morning. My frustration levels with this company are sky high. i cant even buy bread cause there is 0 balance in my account due to this. They dont call back ,they sent emails and when i respond to the emails i get an automated response that tell me about a 24hrs turn around time.
KM
Kholofelo M's update07 Jan 2020, 12:02
Reviewer Update
My query is still unresolved. I got an email from travelstart saying thy called the bank, there was no double payment. i went to the bank this morning, the bank confirmed that there was double payment and even gave me a reference number. i called travelstart in the morning at 10am to give them the reference number so they can speak to the bank again and i was promised to be given feedback, there is still no feedback so far and i need that money reversed asap. I phoned travelstart again, spoke to a different agent who now has to go and follow up with the agent i spoke to in the morning. My frustration levels with this company are sky high. i cant even buy bread cause there is 0 balance in my account due to this. They dont call back ,they sent emails and when i respond to the emails i get an automated response that tell me about a 24hrs turn around time.
Travelstart's replyOfficial
07 Jan 2020, 12:24 Dear Kholofelo
Thank you for taking the time to speak to me today and I do apologize for the delayed response.
As discussed, I have passed your details to our payments/ ticketing team and I will be calling you back with more feedback once I have managed to chat to them about your query.
I do apologize for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today and I do apologize for the delayed response.
As discussed, I have passed your details to our payments/ ticketing team and I will be calling you back with more feedback once I have managed to chat to them about your query.
I do apologize for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply07 Jan 2020, 12:24
Official
Dear Kholofelo
Thank you for taking the time to speak to me today and I do apologize for the delayed response.
As discussed, I have passed your details to our payments/ ticketing team and I will be calling you back with more feedback once I have managed to chat to them about your query.
I do apologize for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today and I do apologize for the delayed response.
As discussed, I have passed your details to our payments/ ticketing team and I will be calling you back with more feedback once I have managed to chat to them about your query.
I do apologize for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart