RA
Raquel A
1 reviews | Active since Feb 2017
05 Jan 2022, 14:04
Double charged
I was double charged by Travelstart and directly by Cemair.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
12 Jan 2022, 15:19Hi Raquel,
Thank you for reaching out to us, I have tried to call to no avail.
Please note that I have checked the booking and can only see 2 transactions on the invoice 1 being the service fee and the 2nd being the airline fare and taxes. Please note there is no additional charges reflecting on our end. What usually happens is that the funds go onto a pending hold with a reserved notification and then later an actual deduction and any held funds gets released. Please can you forward the statement with the double deduction to payments @ travelstart . com so that the team can check and track the deductions and have any additional deductions reversed and stopped.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call to no avail.
Please note that I have checked the booking and can only see 2 transactions on the invoice 1 being the service fee and the 2nd being the airline fare and taxes. Please note there is no additional charges reflecting on our end. What usually happens is that the funds go onto a pending hold with a reserved notification and then later an actual deduction and any held funds gets released. Please can you forward the statement with the double deduction to payments @ travelstart . com so that the team can check and track the deductions and have any additional deductions reversed and stopped.
Kind Regards,
Melissa
Travelstart's reply12 Jan 2022, 15:19
Official
Hi Raquel,
Thank you for reaching out to us, I have tried to call to no avail.
Please note that I have checked the booking and can only see 2 transactions on the invoice 1 being the service fee and the 2nd being the airline fare and taxes. Please note there is no additional charges reflecting on our end. What usually happens is that the funds go onto a pending hold with a reserved notification and then later an actual deduction and any held funds gets released. Please can you forward the statement with the double deduction to payments @ travelstart . com so that the team can check and track the deductions and have any additional deductions reversed and stopped.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call to no avail.
Please note that I have checked the booking and can only see 2 transactions on the invoice 1 being the service fee and the 2nd being the airline fare and taxes. Please note there is no additional charges reflecting on our end. What usually happens is that the funds go onto a pending hold with a reserved notification and then later an actual deduction and any held funds gets released. Please can you forward the statement with the double deduction to payments @ travelstart . com so that the team can check and track the deductions and have any additional deductions reversed and stopped.
Kind Regards,
Melissa
RA
Raquel A's updateReviewer Update
15 Jan 2022, 11:15I've used your services multiple times before and it never happened like that. I sorted it out myself and called Cemair. They charged me directly in addition to your hold.
You blatantly ignore people on social media. Some of us do not have the luxury of waiting for the long refund periods.
I'll never use your services ever again. The fact that you do not have a call centre and do not respond to WhatsApp messages, makes me uncomfortable, especially when it involves my money.
You blatantly ignore people on social media. Some of us do not have the luxury of waiting for the long refund periods.
I'll never use your services ever again. The fact that you do not have a call centre and do not respond to WhatsApp messages, makes me uncomfortable, especially when it involves my money.
RA
Raquel A's update15 Jan 2022, 11:15
Reviewer Update
I've used your services multiple times before and it never happened like that. I sorted it out myself and called Cemair. They charged me directly in addition to your hold.
You blatantly ignore people on social media. Some of us do not have the luxury of waiting for the long refund periods.
I'll never use your services ever again. The fact that you do not have a call centre and do not respond to WhatsApp messages, makes me uncomfortable, especially when it involves my money.
You blatantly ignore people on social media. Some of us do not have the luxury of waiting for the long refund periods.
I'll never use your services ever again. The fact that you do not have a call centre and do not respond to WhatsApp messages, makes me uncomfortable, especially when it involves my money.