CF
Caitlynne F
1 reviews | Active since Aug 2019
15 Aug 2019, 07:57
Double charge for flight
I called customer service regarding a double charge on my account for a flight - a common occurrence with Travelstart it seems. I had managed to resolve the matter with my bank myself (Thank God!), but wanted clarity on my ticket status and the charge itself.
Despite the long wait online, the consultant, Thandeka Goba, was very helpful, her service was excellent and she had a calm demeanor throughout the call. My rating is based entirely on my interaction with this customer service consultant.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
15 Aug 2019, 08:27Dear Caitlynne
Thank you very much for taking the time to write to us, about your experience.
We are pleased to hear you were happy with Thandeka's service and I do apologize for the inconvenience caused regarding the double charge on your account. I am happy everything has been resolved with the bank as well.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Thandeka and her manager knows about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart - Customer Relations Team
Thank you very much for taking the time to write to us, about your experience.
We are pleased to hear you were happy with Thandeka's service and I do apologize for the inconvenience caused regarding the double charge on your account. I am happy everything has been resolved with the bank as well.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Thandeka and her manager knows about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart - Customer Relations Team
Best regards,
Travelstart's reply15 Aug 2019, 08:27
Official
Dear Caitlynne
Thank you very much for taking the time to write to us, about your experience.
We are pleased to hear you were happy with Thandeka's service and I do apologize for the inconvenience caused regarding the double charge on your account. I am happy everything has been resolved with the bank as well.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Thandeka and her manager knows about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart - Customer Relations Team
Thank you very much for taking the time to write to us, about your experience.
We are pleased to hear you were happy with Thandeka's service and I do apologize for the inconvenience caused regarding the double charge on your account. I am happy everything has been resolved with the bank as well.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Thandeka and her manager knows about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart - Customer Relations Team
Best regards,