Double Billing, No Accountability, and Endless Runaround

I am extremely disappointed with Travelstart’s handling of my issue.

My card was double billed for the same transaction, and despite repeatedly raising this with your support team, nothing has been resolved. I have been promised multiple call-backs that never materialised. Each time I follow up, I am forced to re-explain the entire situation from the beginning because it appears no proper notes are being kept on my case.

As a result of the double billing, my account has gone into overdraft. My bank is now penalizing me with fees and calling me regarding the negative balance — all because of an error on Travelstart’s side. This has caused unnecessary financial stress and inconvenience.

What is most frustrating is the vague and non-committal responses I continue to receive. There is no clear explanation, no defined timeline for resolution, and no sense of ownership from anyone handling the matter.

I expect:

Immediate confirmation that the duplicate charge will be refunded

A clear timeline for when the funds will reflect

Accountability for the inconvenience and financial impact this has caused

Customers should not have to chase a company to correct its own billing errors.

I am still waiting for this to be resolved.