AAAN
Anele Amanguni Amahle Naniso
1 reviews | Active since Jul 2019
04 Jul 2019, 14:34
Double billing funds not returned.
I was double billed for a flight to China. The first transaction went through on the 16th of June and the 2nd one on the 20th of the same month. They have been using different agents to get back to me. Finally on the last one it was Yusrah De Kock whom I cannot even reply to his email because there is no reply option showing on my side for me to reply to his email. He promised my money will be released in 72 hours and that was on the 27th of June, now its the 4th of July and nothing has come through. I've lost my patience as I need the money. Who would give away R5 908.93 just like that??
Helpful (0)
Replies (8)0
Replies (8)
Travelstart's replyOfficial
04 Jul 2019, 15:28Dear Anele
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply04 Jul 2019, 15:28
Official
Dear Anele
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer relations team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
AAAN
Anele Amanguni Amahle Naniso's updateReviewer Update
04 Jul 2019, 15:37I am out of the country as I've said before. I tried fixing this while in South Africa and you made empty promises just like you did on the 27th promising to give back the money in 72hours. Send my money back. There is really nothing more to discuss. I've been waiting for far too long. How many more different customer care agents do you want me to go through before you send my money back? You know I've been double billed and promised to give my money back. Now let it reflect on my account. FINISH!!!
AAAN
Anele Amanguni Amahle Naniso's update04 Jul 2019, 15:37
Reviewer Update
I am out of the country as I've said before. I tried fixing this while in South Africa and you made empty promises just like you did on the 27th promising to give back the money in 72hours. Send my money back. There is really nothing more to discuss. I've been waiting for far too long. How many more different customer care agents do you want me to go through before you send my money back? You know I've been double billed and promised to give my money back. Now let it reflect on my account. FINISH!!!
Travelstart's replyOfficial
04 Jul 2019, 15:51Hello Anele
As advised by our agents, there was a pending authorization on the card, which should have been released by the bank, as we had sent them an email advising them you have been charged twice and need one of the amounts reversed back to the card.
Please note, when they release the pending authorization on your card, the funds would not show as a refund (credit) but will only show that your balance had been adjusted accordingly. If this has still not been done by the bank, kindly send us a bank statement in order for us to follow up with them.
I would like to apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
As advised by our agents, there was a pending authorization on the card, which should have been released by the bank, as we had sent them an email advising them you have been charged twice and need one of the amounts reversed back to the card.
Please note, when they release the pending authorization on your card, the funds would not show as a refund (credit) but will only show that your balance had been adjusted accordingly. If this has still not been done by the bank, kindly send us a bank statement in order for us to follow up with them.
I would like to apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply04 Jul 2019, 15:51
Official
Hello Anele
As advised by our agents, there was a pending authorization on the card, which should have been released by the bank, as we had sent them an email advising them you have been charged twice and need one of the amounts reversed back to the card.
Please note, when they release the pending authorization on your card, the funds would not show as a refund (credit) but will only show that your balance had been adjusted accordingly. If this has still not been done by the bank, kindly send us a bank statement in order for us to follow up with them.
I would like to apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
As advised by our agents, there was a pending authorization on the card, which should have been released by the bank, as we had sent them an email advising them you have been charged twice and need one of the amounts reversed back to the card.
Please note, when they release the pending authorization on your card, the funds would not show as a refund (credit) but will only show that your balance had been adjusted accordingly. If this has still not been done by the bank, kindly send us a bank statement in order for us to follow up with them.
I would like to apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Customer Relations Team
AAAN
Anele Amanguni Amahle Naniso's updateReviewer Update
05 Jul 2019, 00:37And who should I send the statement back to becasue my case has been assigned so many agents its confused me? Each time I send a message I get an automatic reply and a new agent after that and mind you this won't be the first time I send in my bank statement. Bring back my Money!!!! I Also sent sooooo many emails to you yesterday but all I've been getting is an automatic reply asking me to RATE YOUR SERVICE. IT IS POOR, IT STINKS!!!! FUNDS FROM 16 June still not returned/reversed!
AAAN
Anele Amanguni Amahle Naniso's update05 Jul 2019, 00:37
Reviewer Update
And who should I send the statement back to becasue my case has been assigned so many agents its confused me? Each time I send a message I get an automatic reply and a new agent after that and mind you this won't be the first time I send in my bank statement. Bring back my Money!!!! I Also sent sooooo many emails to you yesterday but all I've been getting is an automatic reply asking me to RATE YOUR SERVICE. IT IS POOR, IT STINKS!!!! FUNDS FROM 16 June still not returned/reversed!
AAAN
Anele Amanguni Amahle Naniso's updateReviewer Update
05 Jul 2019, 00:38Or maybe are you suggesting I send the statement using this platform. Stop sending emials asking me to rate your services. The money is still not IN AND I NEED IT...
AAAN
Anele Amanguni Amahle Naniso's update05 Jul 2019, 00:38
Reviewer Update
Or maybe are you suggesting I send the statement using this platform. Stop sending emials asking me to rate your services. The money is still not IN AND I NEED IT...
Travelstart's replyOfficial
05 Jul 2019, 12:36Hello Anele
Please send the statement to ticketing(at)travelstart.com as this is the department who would be following up with the bank.
I have made notes in your booking, so they are fully aware of what we discussed and what was requested from you.
Kind regards,
Melony at Travelstart
Please send the statement to ticketing(at)travelstart.com as this is the department who would be following up with the bank.
I have made notes in your booking, so they are fully aware of what we discussed and what was requested from you.
Kind regards,
Melony at Travelstart
Travelstart's reply05 Jul 2019, 12:36
Official
Hello Anele
Please send the statement to ticketing(at)travelstart.com as this is the department who would be following up with the bank.
I have made notes in your booking, so they are fully aware of what we discussed and what was requested from you.
Kind regards,
Melony at Travelstart
Please send the statement to ticketing(at)travelstart.com as this is the department who would be following up with the bank.
I have made notes in your booking, so they are fully aware of what we discussed and what was requested from you.
Kind regards,
Melony at Travelstart
AAAN
Anele Amanguni Amahle Naniso's updateReviewer Update
06 Jul 2019, 04:49Just to make it known to everyone. I will not be getting my money anytime soon. I suppose I need to wait until I return to South Africa to open a case against Travelstart. They are taking me through the same process I did while back in South Africa. Its the same run around, bank (Capitec) saying they do not know what Travelstart is talking about and travelstart saying I go to the bank.
AAAN
Anele Amanguni Amahle Naniso's update06 Jul 2019, 04:49
Reviewer Update
Just to make it known to everyone. I will not be getting my money anytime soon. I suppose I need to wait until I return to South Africa to open a case against Travelstart. They are taking me through the same process I did while back in South Africa. Its the same run around, bank (Capitec) saying they do not know what Travelstart is talking about and travelstart saying I go to the bank.
AAAN
Anele Amanguni Amahle Naniso's updateReviewer Update
06 Jul 2019, 04:56Just to give feedback to what's been happening...
Travelstart will not be reversing my money anytime soon. They want me to do the same run around I did before flying out of the country. The bank (Capitec) knows nothing about what Travelstart is talking about and travelstart is saying the bank knows. I guess I'll need to fly back and open a case for my R6k to be returned. Bad Customer Service. I do not recommended them to anyone, unless you have cash to give away. I did the prescribed process back home and now you want me to do it all over again!!!!
Travelstart will not be reversing my money anytime soon. They want me to do the same run around I did before flying out of the country. The bank (Capitec) knows nothing about what Travelstart is talking about and travelstart is saying the bank knows. I guess I'll need to fly back and open a case for my R6k to be returned. Bad Customer Service. I do not recommended them to anyone, unless you have cash to give away. I did the prescribed process back home and now you want me to do it all over again!!!!
AAAN
Anele Amanguni Amahle Naniso's update06 Jul 2019, 04:56
Reviewer Update
Just to give feedback to what's been happening...
Travelstart will not be reversing my money anytime soon. They want me to do the same run around I did before flying out of the country. The bank (Capitec) knows nothing about what Travelstart is talking about and travelstart is saying the bank knows. I guess I'll need to fly back and open a case for my R6k to be returned. Bad Customer Service. I do not recommended them to anyone, unless you have cash to give away. I did the prescribed process back home and now you want me to do it all over again!!!!
Travelstart will not be reversing my money anytime soon. They want me to do the same run around I did before flying out of the country. The bank (Capitec) knows nothing about what Travelstart is talking about and travelstart is saying the bank knows. I guess I'll need to fly back and open a case for my R6k to be returned. Bad Customer Service. I do not recommended them to anyone, unless you have cash to give away. I did the prescribed process back home and now you want me to do it all over again!!!!