1 reviews | Active since May 2015
Double Billing For Bookings
I recently made a few bookings with Travelstart and 2 of which (done 4 May 2015) I have been double billed for. When I called Travelstart to enquire I was told there is nothing they can do on their side and that I must query it with my bank. However for the bank to try and do anything about it or investigate they will have to charge me for it.<br> <br> Hence now I sit in a situation that I have been double billed, my account has a negative balance which messes up my bank/ credit record, I incur bank charges for the negative balance and I have to incur further bank charges( x2) to try and get the 2 double deductions sorted which the bank advised will take weeks, which will affect my other payments that need to go off, which will mean further bank charges!!!!!<br> <br> I am highly disappointed and disgusted about the service, process and the whole mess I find myself in . Also i now worry about the other bookings I made whether I'll be facing further problems.<br> <br> Totally shocking, never again will I use their services or advise anyone to do so. I will do my bookings directly with the airlines!!!
Thank you for your feedback.
Please accept my sincere apologies for the lack of service provided.
I have sent you an email requesting further details in order that I may follow up with the banks on your behalf.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
Please accept my sincere apologies for the lack of service provided.
I have sent you an email requesting further details in order that I may follow up with the banks on your behalf.
Kind regards,
Nazley de Vos
Customer Relations Specialist
