NW
Norina W

1 reviews | Active since Sept 2019

23 Sept 2019, 12:19

Don't use Travelstart.

I wouldn't recommend anyone to use Travelstart This rating above is only there because I had to follow steps to write a review. I bought a flexible ticket when I wanted to make a change on my ticket to include a infant my grandson On my return ticket they wanted me to pay additional amount of R1654.00. Air Namibia told me that I only needed to pay R400 rand to make the change but as I booked with a agent Travelstart they needed to do the changes. I was in Brussels it took me 4 telephone calls and endless emails to do the changes. This was frustrating as well as costly. I will not recommended Travelstart to anyone . They are only concerned about their pockets not their customers. Norina Williams

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Replies (1)
Travelstart
Travelstart's reply23 Sept 2019, 12:46
Official
Dear Norina,

Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the product offered.

A customer service team member will be in contact, during the course of the day, to discuss your query.

In future, for any feedback, you may email us to feedback(at)travelstart.com

Regards,
The Travelstart Team