1 reviews | Active since Aug 2016
DON'T USE TRAVELSTART!!!!
What a nightmare! I booked my tickets last year with Travelstart and then the pandemic hit us with a blow. My sister that booked the same time as me got a full refund for her tickets. Me... I am loosing over R12000. I have to book my tickets before the 31st of March 2021 and be finished traveling by 31 October 2021. Have they helped me in any way? Yes, by just giving me bad news over and over again. I went to the airlines website and there was options for refunds and vouchers to be used later on, did I get any of those options? No. There is NO logic with anyone you work with at Travelstart. And then they don't take any phone calls and you have to chat with them via their website. WHAT A JOKE!!! I was lucky to get someone once and that was just as useless as not getting someone at all. I have been waiting 30min now for someone to chat with. I will NEVER use Travelstart again.
Thank you so much taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically , I totally understand your frustration and I have requested from the airline to provide us with an update on their directive for passengers travelling to the UK.
I am sure that this will extend the validity and be more accommodating and realistic in terms of their current lockdown regulations.
I will keep you informed as I get progress from the airline.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically , I totally understand your frustration and I have requested from the airline to provide us with an update on their directive for passengers travelling to the UK.
I am sure that this will extend the validity and be more accommodating and realistic in terms of their current lockdown regulations.
I will keep you informed as I get progress from the airline.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart