DON'T USE TRAVELSTART

DO NOT USE TRAVELSTART!! IS TRAVELSTART BANKRUPT - NO REPLY, FEEDBACK OR ASSISTANCE - We had tickets booked April 2020 that we could not use due to COVID lockdown. We received an email July 2020 that stated our flights will be suspended and we'll be able to use them until 30 September 2022. Email message: Kindly be advised that Virgin Atlantic is allowing suspension, that means you can keep your tickets open for future use and travel must be completed by 30 SEP 2022. Please note that they are waiving change fees plus and fare difference if you travel by 30 November 2020, alternatively travel after that only change fee will be waived but any possible fare or tax differences will apply. We got hold of an agent on 28 March, he said he would call us back on 29 March as the system was not allowing him to load the new dates as requested. He never called back on 29 March, since then we have been trying to call, holding on forever, we have sent numerous requests via their website and emailed them, WITH NO REPLY!! We have now requested a REFUND, which I guess is wishful thinking.