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fanie T
1 reviews | Active since Oct 2021
05 Oct 2021, 13:35
Don't use Travelstart !
Please avoid Travelstart as much as possible, their CT telephone number only has a recording, referencing you to their whatsapp number, where they simply do not refer you to one of their agents, EVER, and their email address bounces back as well, so there is simply no way of getting hold of a human, to talk to. 0 stars if I could, very bad service, it is like they set up their systems so that you cannot speak to a person, ever !
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
05 Oct 2021, 14:52Hi Fanie,
Thank you for taking my call.
I have updated the booking with the change and addressed your concerns. I have also reached out to the tech team with regards to your email update and have received a revert stating that the email is the identifier and that it is not possible to make a change to the email address.
I have asked you to forward any further concerns to me and I will attend to it, or have the relevant team action it for you.
Please let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for taking my call.
I have updated the booking with the change and addressed your concerns. I have also reached out to the tech team with regards to your email update and have received a revert stating that the email is the identifier and that it is not possible to make a change to the email address.
I have asked you to forward any further concerns to me and I will attend to it, or have the relevant team action it for you.
Please let me know if you need further assistance.
Kind Regards,
Melissa
Travelstart's reply05 Oct 2021, 14:52
Official
Hi Fanie,
Thank you for taking my call.
I have updated the booking with the change and addressed your concerns. I have also reached out to the tech team with regards to your email update and have received a revert stating that the email is the identifier and that it is not possible to make a change to the email address.
I have asked you to forward any further concerns to me and I will attend to it, or have the relevant team action it for you.
Please let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for taking my call.
I have updated the booking with the change and addressed your concerns. I have also reached out to the tech team with regards to your email update and have received a revert stating that the email is the identifier and that it is not possible to make a change to the email address.
I have asked you to forward any further concerns to me and I will attend to it, or have the relevant team action it for you.
Please let me know if you need further assistance.
Kind Regards,
Melissa
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fanie T's updateReviewer Update
05 Oct 2021, 14:58Thank you Melissa, you were SO helpful, it is such a pity that a person needs to struggle to get hold of an actual human being at Travelstart, but once I got hold of you, you were very, VERY helpful, thank you !
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fanie T's update05 Oct 2021, 14:58
Reviewer Update
Thank you Melissa, you were SO helpful, it is such a pity that a person needs to struggle to get hold of an actual human being at Travelstart, but once I got hold of you, you were very, VERY helpful, thank you !
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fanie T's updateReviewer Update
06 Oct 2021, 10:28Hi Melissa, please call me again, your email address bounces back, and I need to get hold of you please ?
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fanie T's update06 Oct 2021, 10:28
Reviewer Update
Hi Melissa, please call me again, your email address bounces back, and I need to get hold of you please ?