Don't use this if you don't want to lose thousands of rands. worst experience

We have the worst experience with Travelstart, it seems like as soon as you need assistance for changes, no one is to be found.

My father had initially booked his flights via the app. He then asked to change his flights, paid in over R5400 for the changes, but no changes were made on your side because no tickets were issued. So as the time passed, he asked for a seat on the next available flight on the 27th to be informed there were no seats available, and that the 28th could be offered. He confirmed for them to proceed and I had called in on the Friday 26th and got a promise to be called back. We both didn't hear back, he thought maybe the email didn't come through and went to the airport hoping the booking would have been changed on the 28th to be told that there is no booking.

I then spent my Sunday on the phone with travelstart. After an investigation confirming fault on their side, travelstart booked him a new ticket departing 29th April. He got to the airport and checked in only to be denied boarding because there was an extra "Y" in his name. I then called travelstart and was informed that the Y was there from the initial confirmation.

I asked him about it and he said the check in staff on his flight out of South Africa and Hong Kong noticed it but let him board regardless. But because Travelstart had booked him a new ticket, they can't honour that they let him on because it is not the same ticket. He then found the screenshot he took when he confirmed his booking on the travelstart app. It did not have a "Y" in the traveller name.

He then had to purchase a brand new ticket for himself because we had no feedback from travelstart and he was stranded. I emailed more than a month ago, only to receive a response saying it has been directed to the relevant department and still have not gotten any response.

This has been the worst experience, coming from a company that spends so much money advertising to build up a brand image. I would not recommend this company to my worst enemies.