RS
Riaan S
1 reviews | Active since Mar 2020
23 Jun 2020, 11:26
DONT TRAVEL WITH TRAVELSTART
Due to the Covid19 pandemic my flight was moved and now I requested it to be cancelled ( as in line with our consumer act) yet Travelstart does not want to help me. If they said from the start they will not be helping me if anything goes wrong I would not have bought tickets via them.. They just dont care. And yes I did take insurance on the flights. They even have a refund email address but they dont help with anything.
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Riaan S's updateReviewer Update
23 Jun 2020, 12:54This below is a response from your company. It clearly states Cancellation / Cancelled.
AGAIN if you stated upfront that should issues occur that you are not able to help I would not have booked via your services. It pathetic. Why create a email address with the words refund?
This create the impression that you can and will assist with the refund.
Airlines cant change the LAW! Your non service is terrible.
AGAIN if you stated upfront that should issues occur that you are not able to help I would not have booked via your services. It pathetic. Why create a email address with the words refund?
This create the impression that you can and will assist with the refund.
Airlines cant change the LAW! Your non service is terrible.
The Refunds Team will email with the refundable amount.
Please remember to respond to their email giving your consent to proceed with the cancellation, only then will the flights/booking be “cancelled”. You can expect your quotation within 24 hours.
If you would like to contact the Refunds Team directly you may email them on: ***.
Please remember to respond to their email giving your consent to proceed with the cancellation, only then will the flights/booking be “cancelled”. You can expect your quotation within 24 hours.
If you would like to contact the Refunds Team directly you may email them on: ***.
Let me know if I can be of further assistance.
RS
Riaan S's update23 Jun 2020, 12:54
Reviewer Update
This below is a response from your company. It clearly states Cancellation / Cancelled.
AGAIN if you stated upfront that should issues occur that you are not able to help I would not have booked via your services. It pathetic. Why create a email address with the words refund?
This create the impression that you can and will assist with the refund.
Airlines cant change the LAW! Your non service is terrible.
AGAIN if you stated upfront that should issues occur that you are not able to help I would not have booked via your services. It pathetic. Why create a email address with the words refund?
This create the impression that you can and will assist with the refund.
Airlines cant change the LAW! Your non service is terrible.
The Refunds Team will email with the refundable amount.
Please remember to respond to their email giving your consent to proceed with the cancellation, only then will the flights/booking be “cancelled”. You can expect your quotation within 24 hours.
If you would like to contact the Refunds Team directly you may email them on: ***.
Please remember to respond to their email giving your consent to proceed with the cancellation, only then will the flights/booking be “cancelled”. You can expect your quotation within 24 hours.
If you would like to contact the Refunds Team directly you may email them on: ***.
Let me know if I can be of further assistance.