RS
Riaan S
1 reviews | Active since Mar 2020
16 Mar 2020, 13:25
Dont Travel with Travelstart
This company does noting to assist you to move or cancel your flight tickets even if you did buy insurance. Their phones just ring for 20minutes and then it goes dead. They dont respond to any emails.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
16 Mar 2020, 17:50Good afternoon Riaan
Thank you for your feedback on your recent flight booking with Travelstart.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please note, we will contact you ASAP with more feedback on your query and concerns.
Thank you for your patience and understanding in this trying time.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your feedback on your recent flight booking with Travelstart.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please note, we will contact you ASAP with more feedback on your query and concerns.
Thank you for your patience and understanding in this trying time.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply16 Mar 2020, 17:50
Official
Good afternoon Riaan
Thank you for your feedback on your recent flight booking with Travelstart.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please note, we will contact you ASAP with more feedback on your query and concerns.
Thank you for your patience and understanding in this trying time.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your feedback on your recent flight booking with Travelstart.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. On all continents, people are asking for our help. As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please note, we will contact you ASAP with more feedback on your query and concerns.
Thank you for your patience and understanding in this trying time.
Kind regards,
Melony at Travelstart
Customer Relations Team
RS
Riaan S's updateReviewer Update
16 Mar 2020, 17:56Hi Melony. This is understandable. Your risk officer should have foreseen this and maybe had a proper way of dealing with this for example: fights within 48h press 1....flights within 1week press 2...I am sure you get to understand this instead of it been chaos....maybe having IT post something to that effect.
RS
Riaan S's update16 Mar 2020, 17:56
Reviewer Update
Hi Melony. This is understandable. Your risk officer should have foreseen this and maybe had a proper way of dealing with this for example: fights within 48h press 1....flights within 1week press 2...I am sure you get to understand this instead of it been chaos....maybe having IT post something to that effect.
Travelstart's replyOfficial
17 Mar 2020, 22:49Good evening Riaan
Your feedback has been noted.
I have also checked your booking and I see that our agents have emailed you regarding your change request.
I trust all is now in order.
Kind regards,
Melony at Travelstart
Customer Relations Team
Your feedback has been noted.
I have also checked your booking and I see that our agents have emailed you regarding your change request.
I trust all is now in order.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply17 Mar 2020, 22:49
Official
Good evening Riaan
Your feedback has been noted.
I have also checked your booking and I see that our agents have emailed you regarding your change request.
I trust all is now in order.
Kind regards,
Melony at Travelstart
Customer Relations Team
Your feedback has been noted.
I have also checked your booking and I see that our agents have emailed you regarding your change request.
I trust all is now in order.
Kind regards,
Melony at Travelstart
Customer Relations Team