DONT DEAL WITH TRAVELSTART

I used travelstart to book return flights for my family from South africa to dubai. Unfortunately i got stuck prior to the upcoming trip in europe with covid and couldnt get back to South Africa to make the outbound flight in time. Between myself and my daughter, who was supposed to fly with me, we struggled to get in touch with Travelstart. You can no longer get hold of them by phone, if you mail them, you are lucky to get a response, and if you use their BOT you better be prepared to sit the whole day and wait for them to respond. Bottom line is we requested them to change the date of my daughters outbound flight and to cancel the outbound leg of my flight as i would simply fly to dubai from Europe. Pitifully their communication was non-existant in respect of my flight and misleading in respect of my daughters requested change. As a result i was forced to book alternate flights and subsequently requested a refund from Travelstart, who finally offered literally 10% of what it cost me, as compensation. I obviously didnt accept this and told them so, and now back to the dreaded silence. Sadly this company used to be so good but now all i hear are negatives about them.