CS
Cecile S
1 reviews | Active since Nov 2019
05 Dec 2020, 01:21
Don’t book your travel through Travelstart!!!!
I was home for my mothers funeral and needed to book an airticket. Chose to use Travelstart. Bad decision; all was great until I needed help to change the ticket as I could not travel; that was when they shrugged their shoulders and said I had to deal with the airline directly and I did call and email but I could not reach the airline either.
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Replies (1)
Travelstart's replyOfficial
05 Dec 2020, 11:54Hi there Cecile
Thank you so much for taking the time to provide us wit your feedback and also allowing us the opportunity to address your concerns.
Firstly I am really sorry to hear of your mom, I wish you and your family all the strength and comfort during this time.
I had a look at your booking and see that your ticket were booked through Travelstart to fly with Mango airlines. As advised to you telephonically on the 4th and again by an agent on the 5th and the 6th November , that the airline you are travelling on is None refundable unfortunately. The changes for this airline can also only be done directly through them via their call center or if you are unable to get hold of them it can only be done on their website. The reason for this is because in order to do the changes they require immediate payment, which we will not be able to offer to confirm the changes.
From our records I see that Travelstart had advised and communicated this information to you on the 4th,5th and 6th of November.
I do hope that this addresses your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us wit your feedback and also allowing us the opportunity to address your concerns.
Firstly I am really sorry to hear of your mom, I wish you and your family all the strength and comfort during this time.
I had a look at your booking and see that your ticket were booked through Travelstart to fly with Mango airlines. As advised to you telephonically on the 4th and again by an agent on the 5th and the 6th November , that the airline you are travelling on is None refundable unfortunately. The changes for this airline can also only be done directly through them via their call center or if you are unable to get hold of them it can only be done on their website. The reason for this is because in order to do the changes they require immediate payment, which we will not be able to offer to confirm the changes.
From our records I see that Travelstart had advised and communicated this information to you on the 4th,5th and 6th of November.
I do hope that this addresses your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply05 Dec 2020, 11:54
Official
Hi there Cecile
Thank you so much for taking the time to provide us wit your feedback and also allowing us the opportunity to address your concerns.
Firstly I am really sorry to hear of your mom, I wish you and your family all the strength and comfort during this time.
I had a look at your booking and see that your ticket were booked through Travelstart to fly with Mango airlines. As advised to you telephonically on the 4th and again by an agent on the 5th and the 6th November , that the airline you are travelling on is None refundable unfortunately. The changes for this airline can also only be done directly through them via their call center or if you are unable to get hold of them it can only be done on their website. The reason for this is because in order to do the changes they require immediate payment, which we will not be able to offer to confirm the changes.
From our records I see that Travelstart had advised and communicated this information to you on the 4th,5th and 6th of November.
I do hope that this addresses your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us wit your feedback and also allowing us the opportunity to address your concerns.
Firstly I am really sorry to hear of your mom, I wish you and your family all the strength and comfort during this time.
I had a look at your booking and see that your ticket were booked through Travelstart to fly with Mango airlines. As advised to you telephonically on the 4th and again by an agent on the 5th and the 6th November , that the airline you are travelling on is None refundable unfortunately. The changes for this airline can also only be done directly through them via their call center or if you are unable to get hold of them it can only be done on their website. The reason for this is because in order to do the changes they require immediate payment, which we will not be able to offer to confirm the changes.
From our records I see that Travelstart had advised and communicated this information to you on the 4th,5th and 6th of November.
I do hope that this addresses your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart