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Vivien L

1 reviews | Active since Nov 2018

14 Nov 2018, 07:08

Don’t book through Travelstart

Despite reading all the negative reviews I decide to book Emirates flights using Travelstart for friends to attend my brothers wedding because they were significantly cheaper than booking through the airline. What could go wrong?? Turns out I mad a tiny mistake with one of the names. According to Emirates the name can be changed for $50 but it must be done through Travelstart. Travelstart insist that a new ticket must be purchased and I be refunded for the previous ticket. The tickets are now double the price, I can’t book the same flights so the couple can no longer travel together and judging by the reviews I will be refunded a small fraction of the original flight. It’s going to end up costing my thousands of rands to correct the mistake. It would have worked out significantly cheaper to book through the airline - believe all the reviews and DON’T BOOK THROUGH TRAVELSTART. I’m so mad at myself for doing it.

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Replies (5)
Travelstart
Travelstart's reply14 Nov 2018, 07:31
Official
Hi Vivien

I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

Please allow me some time to investigate the matter and chat to our amendments department and I will contact you later today with feedback.

Kind regards,
Melony at Travelstart
Travelstart
Travelstart's reply14 Nov 2018, 11:34
Official
 Dear  Vivien 

Thank you for taking the time to speak to me today.

As advised during our call, the email sent from our amendments team yesterday, and this morning, was the directive we received from the airline.

All fees and processes, that needs to be followed to issue the new tickets, has been explained in the email. 

As advised during the call, once they receive confirmation from you in writing we are able to do the necessary on our side to have this issue resolved.

I trust you find the above in order.

Kind regards,
Melony at Travelstart 
VL
Vivien L's update14 Nov 2018, 12:54
Reviewer Update
Hi Melanie Thank you for reaching out to me. Unfortunately I received an e-mail below that seems to contradict what was discussed on the phone. I will need to buy a new flight at the current rates and request a refund of the ticket. I'm not sure if it applies to the whole flight or just the 1 flight operated on Bangkok Airways. I am still waiting to hear back from Travelstart and I live in hope that I don't have to pay R10000 for a new ticket because I typed my friends middle name as Jason and not Jasen. Hi there, Kindly note that we have contacted the airline and as per airline directive we would need to refund the original ticket as per the airline fare conditions as one of the flights are booked on EK operated Bangkok Airways which EK cannot guarantee the space for. You would need to make a new booking for the passenger as per online available rates and we will forward a refund/ cancellation quote for the original ticket. Kind regards, Travelstart Admin Team
VL
Vivien L's update04 Dec 2018, 10:09
Reviewer Update
I am happy to report that this was resolved and Travelstart were able to assist in the short space of time. I was refunded the original amount for the flight ticket after 2 weeks. I think the communication from Travelstart could have been clearer but was satisfied that it was resolved and there were no further issues with the flight.
Travelstart
Travelstart's reply04 Dec 2018, 12:08
Official
Hi Vivien

Trust you are well.

Thank you for getting back to us to let us know the issue has been resolved.
Your feedback is greatly appreciated.

Hope you have a wonderful day further.

Kind regards,
Melony at Travelstart