JB
Julian B
1 reviews | Active since Oct 2013
16 Nov 2020, 14:02
Don't book specific flights with date/time or it will book another date in turn.
Don't ever go with Travelstart.
Was going on the same flight as the family of a friends wedding I was attending. Booked in October, decided to check-in online the night before the flight (12th Nov), to my horror the flight was booked for next year on the 20th of Jan, and a generic 7 day gap on the return ticket. With their offices closed and only re-opening after the flight next morning, I had to book another flight.
I'm assuming their online booking system doesn't like selective flights based off the airplane and time/date, since the times are correct but the date is 3 months out!
Phoned them after touch down and they said they can do a refund. Great, until I received the email. Of the R1800, only R269,96 is refundable. so pretty much a big F you.
So posting it here, FB and other SM platforms to let everyone not to use them. If I'm not getting my money back, going to make dam sure they pay for it in another form. If anything happens, from a site error, bug, in-correct date, etc, getting a refund is pointless.
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Replies (4)0
Replies (4)
Travelstart's replyOfficial
16 Nov 2020, 16:06Good day Julian
Thank you for reaching out and taking the time to share your feedback with us regarding your recent experience with Travelstart.
I have checked the logs for the booking process and I would like to take this opportunity to provide you with feedback.
When the booking was made on the 25October there was no human interaction throughout the booking process, up until you enquired for cancellation on the 13th November.
When the booking was made on the website the following was selected :
FlightSegment DepartureDateTime="2021-01-20T09:15:00" ArrivalDateTime="2021-01-20T11:20:00" RPH="1" FlightNumber="902" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
<FlightSegment DepartureDateTime="2021-01-27T18:00:00" ArrivalDateTime="2021-01-27T20:10:00" RPH="1" FlightNumber="909" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
The above are extracts for the logs of the booking process, but I have highlighted the parts that confirm which dates and times were selected.
When any booking is made on the website we send a booking confirmation that point out the following:
Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately.
The the tickets then follow with all the flight details, times and dates, and again we also encourage that you make sure the information is correct.
I had a look at the Airline refund rules for your ticket and unfortunately the ticket is none refundable, we can only refund the unused taxes on the ticket. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to what they stipulate for cancellation and refund. You would notice that the quote is as follows :
Service fees and Travel Extras: 92.04 (nonrefundable) Fare and Taxes: 1 724,96 Airline Penalty: 1 455.00 Refund admin fee: 0.00 Refundable amount: 269,96
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. Travelstart does not charge an admin fee for this Refund quote at all. We will be happy to refund the R92.04 that we charge when making the booking on our website , it is the only fee we have control over as all the other money goes to the airline.
You can respond to the Refunds Team directly on how you wish to proceed.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for reaching out and taking the time to share your feedback with us regarding your recent experience with Travelstart.
I have checked the logs for the booking process and I would like to take this opportunity to provide you with feedback.
When the booking was made on the 25October there was no human interaction throughout the booking process, up until you enquired for cancellation on the 13th November.
When the booking was made on the website the following was selected :
FlightSegment DepartureDateTime="2021-01-20T09:15:00" ArrivalDateTime="2021-01-20T11:20:00" RPH="1" FlightNumber="902" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
<FlightSegment DepartureDateTime="2021-01-27T18:00:00" ArrivalDateTime="2021-01-27T20:10:00" RPH="1" FlightNumber="909" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
The above are extracts for the logs of the booking process, but I have highlighted the parts that confirm which dates and times were selected.
When any booking is made on the website we send a booking confirmation that point out the following:
Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately.
The the tickets then follow with all the flight details, times and dates, and again we also encourage that you make sure the information is correct.
I had a look at the Airline refund rules for your ticket and unfortunately the ticket is none refundable, we can only refund the unused taxes on the ticket. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to what they stipulate for cancellation and refund. You would notice that the quote is as follows :
Service fees and Travel Extras: 92.04 (nonrefundable) Fare and Taxes: 1 724,96 Airline Penalty: 1 455.00 Refund admin fee: 0.00 Refundable amount: 269,96
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. Travelstart does not charge an admin fee for this Refund quote at all. We will be happy to refund the R92.04 that we charge when making the booking on our website , it is the only fee we have control over as all the other money goes to the airline.
You can respond to the Refunds Team directly on how you wish to proceed.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart's reply16 Nov 2020, 16:06
Official
Good day Julian
Thank you for reaching out and taking the time to share your feedback with us regarding your recent experience with Travelstart.
I have checked the logs for the booking process and I would like to take this opportunity to provide you with feedback.
When the booking was made on the 25October there was no human interaction throughout the booking process, up until you enquired for cancellation on the 13th November.
When the booking was made on the website the following was selected :
FlightSegment DepartureDateTime="2021-01-20T09:15:00" ArrivalDateTime="2021-01-20T11:20:00" RPH="1" FlightNumber="902" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
<FlightSegment DepartureDateTime="2021-01-27T18:00:00" ArrivalDateTime="2021-01-27T20:10:00" RPH="1" FlightNumber="909" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
The above are extracts for the logs of the booking process, but I have highlighted the parts that confirm which dates and times were selected.
When any booking is made on the website we send a booking confirmation that point out the following:
Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately.
The the tickets then follow with all the flight details, times and dates, and again we also encourage that you make sure the information is correct.
I had a look at the Airline refund rules for your ticket and unfortunately the ticket is none refundable, we can only refund the unused taxes on the ticket. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to what they stipulate for cancellation and refund. You would notice that the quote is as follows :
Service fees and Travel Extras: 92.04 (nonrefundable) Fare and Taxes: 1 724,96 Airline Penalty: 1 455.00 Refund admin fee: 0.00 Refundable amount: 269,96
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. Travelstart does not charge an admin fee for this Refund quote at all. We will be happy to refund the R92.04 that we charge when making the booking on our website , it is the only fee we have control over as all the other money goes to the airline.
You can respond to the Refunds Team directly on how you wish to proceed.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for reaching out and taking the time to share your feedback with us regarding your recent experience with Travelstart.
I have checked the logs for the booking process and I would like to take this opportunity to provide you with feedback.
When the booking was made on the 25October there was no human interaction throughout the booking process, up until you enquired for cancellation on the 13th November.
When the booking was made on the website the following was selected :
FlightSegment DepartureDateTime="2021-01-20T09:15:00" ArrivalDateTime="2021-01-20T11:20:00" RPH="1" FlightNumber="902" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
<FlightSegment DepartureDateTime="2021-01-27T18:00:00" ArrivalDateTime="2021-01-27T20:10:00" RPH="1" FlightNumber="909" tsDuration="***" ResBookDesigCode="W" Status="Confirmed" DepartureDay="Wed" refrenceNumber="1">
The above are extracts for the logs of the booking process, but I have highlighted the parts that confirm which dates and times were selected.
When any booking is made on the website we send a booking confirmation that point out the following:
Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately.
The the tickets then follow with all the flight details, times and dates, and again we also encourage that you make sure the information is correct.
I had a look at the Airline refund rules for your ticket and unfortunately the ticket is none refundable, we can only refund the unused taxes on the ticket. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to what they stipulate for cancellation and refund. You would notice that the quote is as follows :
Service fees and Travel Extras: 92.04 (nonrefundable) Fare and Taxes: 1 724,96 Airline Penalty: 1 455.00 Refund admin fee: 0.00 Refundable amount: 269,96
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. Travelstart does not charge an admin fee for this Refund quote at all. We will be happy to refund the R92.04 that we charge when making the booking on our website , it is the only fee we have control over as all the other money goes to the airline.
You can respond to the Refunds Team directly on how you wish to proceed.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
JB
Julian B's updateReviewer Update
16 Nov 2020, 18:28Original flight booked for the following below with all the family and friends. (Nov 2020)
CPT 13th SA Airlink 4Z902 @09:15
Returning SA Airlik 15th 4Z909 @18:00
Sets to next year Jan.
CPT 13th SA Airlink 4Z902 @09:15
Returning SA Airlik 15th 4Z909 @18:00
Sets to next year Jan.
JB
Julian B's update16 Nov 2020, 18:28
Reviewer Update
Original flight booked for the following below with all the family and friends. (Nov 2020)
CPT 13th SA Airlink 4Z902 @09:15
Returning SA Airlik 15th 4Z909 @18:00
Sets to next year Jan.
CPT 13th SA Airlink 4Z902 @09:15
Returning SA Airlik 15th 4Z909 @18:00
Sets to next year Jan.
Travelstart's replyOfficial
17 Nov 2020, 15:53Hi there Julian
Thank you for your response,
I have duplicated your search several times and the dates, times or does not change to anything other than what I selected.
The only outcome I can imagine that would cause your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
I really do hope that this clarifies any concerns or confusion.
Whishing you a wonderful day further!
Regards
Travelstart
Thank you for your response,
I have duplicated your search several times and the dates, times or does not change to anything other than what I selected.
The only outcome I can imagine that would cause your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
I really do hope that this clarifies any concerns or confusion.
Whishing you a wonderful day further!
Regards
Travelstart
Travelstart's reply17 Nov 2020, 15:53
Official
Hi there Julian
Thank you for your response,
I have duplicated your search several times and the dates, times or does not change to anything other than what I selected.
The only outcome I can imagine that would cause your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
I really do hope that this clarifies any concerns or confusion.
Whishing you a wonderful day further!
Regards
Travelstart
Thank you for your response,
I have duplicated your search several times and the dates, times or does not change to anything other than what I selected.
The only outcome I can imagine that would cause your search results to change to a different date, year or time, is if you have not cleared your cookies and cache from your internet browser.
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. If this is not cleared regularly it could result in changing and defaulting to previous search dates ,years and times when doing new searches on various websites.
I really do hope that this clarifies any concerns or confusion.
Whishing you a wonderful day further!
Regards
Travelstart
JB
Julian B's updateReviewer Update
17 Nov 2020, 16:24And just remember people, majority of their "5 star" reviews are from accounts with a single review, registered on that same day.
JB
Julian B's update17 Nov 2020, 16:24
Reviewer Update
And just remember people, majority of their "5 star" reviews are from accounts with a single review, registered on that same day.