Don’t book an emergency ticket. Changes to tickets can take long and be frustrating.

I’ve travelled with Travelstart for many years and have had almost no incident. Most of my overseas/international travel arrangements were made through them and they were all hassle free.

However recently I booked a ticket from PE/Dawid Stuurman international airport to OR Tambo. When booking the ticket I didn’t realize that it included a sleepover in Cape Town. Needless to say this was entirely my fault as I should have paid attention to details.

My nightmare started when I needed to cancel that ticket and purchase a new one. I soon discovered that Travelstart has no office you can walk into and they have no telephone number/call centre you can call 😭😭😭 which meant I had to send an email and wait for a response. The response time wasn’t great. I went to the airlines I was booked with and they told me plain out that there is absolutely nothing they can do and they too have no means to contact Travelstart except for the email address. This being my first hiccup with them, it taught me to always book with an agency that has a physical address and a telephone number you can reach, in the event that you need to.