FM
Frank M
1 reviews | Active since Jun 2013
20 Apr 2015, 15:20
Don't answer their phone / Poor service
I tried to book a flight this morning. What a frustrating experience! First of all it's almost impossible to get through via their phone line with long wait times that make TELKOM look good by comparison. Then their \Live Chat"was offline for most of the morring"
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Replies (1)
Travelstart's replyOfficial
21 Apr 2015, 10:27Hello Weltschmertz,
Thank you for your feedback.
I sincerely apologise for the frustrations caused yesterday in trying to get through to our sales team. You will see on our website that we are currently running a two day domestic fare special which is seeing a huge amount of interest. This has resulted in our phones ringing off the hook and has been keeping us busy.
I have however checked your booking and note that our colleague who assisted with your booking was just waiting for the EFT payment to reflect before she could issue the ticket. I see that the Ticket has now been issued and emailed to you earlier today.
Once again I apologise for the frustrations experienced in trying to get hold of us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I sincerely apologise for the frustrations caused yesterday in trying to get through to our sales team. You will see on our website that we are currently running a two day domestic fare special which is seeing a huge amount of interest. This has resulted in our phones ringing off the hook and has been keeping us busy.
I have however checked your booking and note that our colleague who assisted with your booking was just waiting for the EFT payment to reflect before she could issue the ticket. I see that the Ticket has now been issued and emailed to you earlier today.
Once again I apologise for the frustrations experienced in trying to get hold of us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply21 Apr 2015, 10:27
Official
Hello Weltschmertz,
Thank you for your feedback.
I sincerely apologise for the frustrations caused yesterday in trying to get through to our sales team. You will see on our website that we are currently running a two day domestic fare special which is seeing a huge amount of interest. This has resulted in our phones ringing off the hook and has been keeping us busy.
I have however checked your booking and note that our colleague who assisted with your booking was just waiting for the EFT payment to reflect before she could issue the ticket. I see that the Ticket has now been issued and emailed to you earlier today.
Once again I apologise for the frustrations experienced in trying to get hold of us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I sincerely apologise for the frustrations caused yesterday in trying to get through to our sales team. You will see on our website that we are currently running a two day domestic fare special which is seeing a huge amount of interest. This has resulted in our phones ringing off the hook and has been keeping us busy.
I have however checked your booking and note that our colleague who assisted with your booking was just waiting for the EFT payment to reflect before she could issue the ticket. I see that the Ticket has now been issued and emailed to you earlier today.
Once again I apologise for the frustrations experienced in trying to get hold of us.
Kind regards,
Nazley de Vos
Customer Relations Specialist