MH
Michaela H
1 reviews | Active since Apr 2018
14 Jun 2021, 09:53
Do not waste your money or your time.
If you have any intention of planning a trip that is hassle free - DO NOT use TravelStart. This company has complicated our trip beyond belief and unfortunately there is absolutely no way to contact them telephonically. The response I get via email or whatsapp is no help at all.
"Thank you our lines are down for incoming calls but I have asked them to call you as soon as they attend to your booking." or "The payments team will be in contact with you with a way forward"
We fly this week and still have no flight confirmation or boarding pass but they have our payment.
How can they not confirm this??????
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Travelstart's replyOfficial
14 Jun 2021, 15:31Hi Michaela,
Thank you for reaching out to us. I have located the booking for 4 passengers, and have sent it to the email address we have on file which is the dex.azzie gmail address as well as the hotmail address you have provided. I have tried to call the number on file to no avail as this is the South African department and this is a Middle Eastern booking. I have also called the number on the booking and no answer either. I can see that the tickets were sent 9 June, 13 June and twice on 14 June. Please check the spam folder as it might have found its way there. Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us. I have located the booking for 4 passengers, and have sent it to the email address we have on file which is the dex.azzie gmail address as well as the hotmail address you have provided. I have tried to call the number on file to no avail as this is the South African department and this is a Middle Eastern booking. I have also called the number on the booking and no answer either. I can see that the tickets were sent 9 June, 13 June and twice on 14 June. Please check the spam folder as it might have found its way there. Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply14 Jun 2021, 15:31
Official
Hi Michaela,
Thank you for reaching out to us. I have located the booking for 4 passengers, and have sent it to the email address we have on file which is the dex.azzie gmail address as well as the hotmail address you have provided. I have tried to call the number on file to no avail as this is the South African department and this is a Middle Eastern booking. I have also called the number on the booking and no answer either. I can see that the tickets were sent 9 June, 13 June and twice on 14 June. Please check the spam folder as it might have found its way there. Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us. I have located the booking for 4 passengers, and have sent it to the email address we have on file which is the dex.azzie gmail address as well as the hotmail address you have provided. I have tried to call the number on file to no avail as this is the South African department and this is a Middle Eastern booking. I have also called the number on the booking and no answer either. I can see that the tickets were sent 9 June, 13 June and twice on 14 June. Please check the spam folder as it might have found its way there. Wishing you a good day further.
Kind Regards,
Melissa