VC
Vanessa Cumming-Smith
1 reviews | Active since Mar 2020
24 Mar 2020, 07:43
Do not use Travelstart to book a flight
They have ripped me off by charging more than my original flight after having to change my flight details because of the ban on flights due to Covid 19
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
24 Mar 2020, 16:51Good afternoon Vanessa
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, if the same booking class fare is not available for the dates you would like to change to, the airline requests that we collect the difference in fare and taxes.
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline.
If passengers are flexible with their travel dates we can always check for cheaper alternatives. We trust this explanation has been helpful.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, if the same booking class fare is not available for the dates you would like to change to, the airline requests that we collect the difference in fare and taxes.
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline.
If passengers are flexible with their travel dates we can always check for cheaper alternatives. We trust this explanation has been helpful.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply24 Mar 2020, 16:51
Official
Good afternoon Vanessa
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, if the same booking class fare is not available for the dates you would like to change to, the airline requests that we collect the difference in fare and taxes.
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline.
If passengers are flexible with their travel dates we can always check for cheaper alternatives. We trust this explanation has been helpful.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised, if the same booking class fare is not available for the dates you would like to change to, the airline requests that we collect the difference in fare and taxes.
Travelstart operates as a third party and therefore, we need to adhere to the amendment conditions as stipulated by each individual airline.
If passengers are flexible with their travel dates we can always check for cheaper alternatives. We trust this explanation has been helpful.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
VC
Vanessa Cumming-Smith's updateReviewer Update
25 Mar 2020, 13:32That is no excuse, while I was on the line to your call centre I went onto your site and I could get the same ticket for much cheaper. The only reason I changed my ticket was because of Covid19. Both you and Kulula are making money from the crisis. Luckily I had to contact Mango Airlines myself and they charged nothing extra, if I had, had to use your call centre I would have had to pay additional fees. Your a ******* I stand by that will never recommend your site to anyone.
VC
Vanessa Cumming-Smith's update25 Mar 2020, 13:32
Reviewer Update
That is no excuse, while I was on the line to your call centre I went onto your site and I could get the same ticket for much cheaper. The only reason I changed my ticket was because of Covid19. Both you and Kulula are making money from the crisis. Luckily I had to contact Mango Airlines myself and they charged nothing extra, if I had, had to use your call centre I would have had to pay additional fees. Your a ******* I stand by that will never recommend your site to anyone.