rY
rene Y
1 reviews | Active since Mar 2017
25 Oct 2021, 10:27
DO NOT USE TRAVELSTART!!! THEY ARE ********!!!
My sister, Christine Toinette Meyer, booked tickets on 22/10/2021 for 4 people for December 2021. The money (R15134) went off her account, but she received no confirmation email nor reference number. When she went to check on Travelstart page, it says there was an error and the flights are no longer available. She sent emails to all the email addresses on their website, she filled in the contact form on the website, she sent maybe like 100 wattsups, she phoned the numbers that is on the website: *** this number gives her the wattsup number; *** (no response) ***: this number is not in service ***: this email is not in use anymore ***: no response ***; no response ***; no response ***; will give feedback within 24hours, its now been 3 days
This is totally shocking customer service from Travelstart..... on no wait, there is NO CUSTOMER SERVICE AT TRAVELSTART!!!!!!
I WILL NOT RECOMMEND TRAVELSTART TO ANYONE!!!
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
25 Oct 2021, 13:30Hi Rene,
Thank you for reaching out to us.
I am very sorry about the experience your sister had while making a booking and to receive no response on or contact channels. Please can you send me an email on feedback @ travelstart . com so that I can check the booking and see what had occured and also action any refunds due.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry about the experience your sister had while making a booking and to receive no response on or contact channels. Please can you send me an email on feedback @ travelstart . com so that I can check the booking and see what had occured and also action any refunds due.
Kind Regards,
Melissa
Travelstart's reply25 Oct 2021, 13:30
Official
Hi Rene,
Thank you for reaching out to us.
I am very sorry about the experience your sister had while making a booking and to receive no response on or contact channels. Please can you send me an email on feedback @ travelstart . com so that I can check the booking and see what had occured and also action any refunds due.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry about the experience your sister had while making a booking and to receive no response on or contact channels. Please can you send me an email on feedback @ travelstart . com so that I can check the booking and see what had occured and also action any refunds due.
Kind Regards,
Melissa
rY
rene Y's updateReviewer Update
25 Oct 2021, 14:22Hi Melissa,
She already sent an email to feedback @ travelstart . com on 22/10/2021, and she got an automated email stating that she will get feedback within 24hrs. It is now 25/10/2021, still no response.
So how many times must she send an email to get a response?
She already sent an email to feedback @ travelstart . com on 22/10/2021, and she got an automated email stating that she will get feedback within 24hrs. It is now 25/10/2021, still no response.
So how many times must she send an email to get a response?
rY
rene Y's update25 Oct 2021, 14:22
Reviewer Update
Hi Melissa,
She already sent an email to feedback @ travelstart . com on 22/10/2021, and she got an automated email stating that she will get feedback within 24hrs. It is now 25/10/2021, still no response.
So how many times must she send an email to get a response?
She already sent an email to feedback @ travelstart . com on 22/10/2021, and she got an automated email stating that she will get feedback within 24hrs. It is now 25/10/2021, still no response.
So how many times must she send an email to get a response?
rY
rene Y's updateReviewer Update
25 Oct 2021, 14:26Can you please give me your telephone number, so that she can phone you. One that is actually working.
Or you must contact her ***
Or you must contact her ***
rY
rene Y's update25 Oct 2021, 14:26
Reviewer Update
Can you please give me your telephone number, so that she can phone you. One that is actually working.
Or you must contact her ***
Or you must contact her ***
Travelstart's replyOfficial
25 Oct 2021, 19:23Hi Rene,
Thank you for the revert.
I have not received an email to feedback @ travelstart . com, but I have searched for your sisters name and found 4 failed bookings. I will go through the information and contact her in the morning to resolve the query.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for the revert.
I have not received an email to feedback @ travelstart . com, but I have searched for your sisters name and found 4 failed bookings. I will go through the information and contact her in the morning to resolve the query.
Wishing you a good evening.
Kind Regards,
Melissa
Travelstart's reply25 Oct 2021, 19:23
Official
Hi Rene,
Thank you for the revert.
I have not received an email to feedback @ travelstart . com, but I have searched for your sisters name and found 4 failed bookings. I will go through the information and contact her in the morning to resolve the query.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for the revert.
I have not received an email to feedback @ travelstart . com, but I have searched for your sisters name and found 4 failed bookings. I will go through the information and contact her in the morning to resolve the query.
Wishing you a good evening.
Kind Regards,
Melissa
rY
rene Y's updateReviewer Update
26 Oct 2021, 15:03So my sister has been sitting by her phone the whole day, waiting for your phone call.
The morning has gone and you have not phoned her. When will this happen?
The morning has gone and you have not phoned her. When will this happen?
rY
rene Y's update26 Oct 2021, 15:03
Reviewer Update
So my sister has been sitting by her phone the whole day, waiting for your phone call.
The morning has gone and you have not phoned her. When will this happen?
The morning has gone and you have not phoned her. When will this happen?
rY
rene Y's updateReviewer Update
28 Oct 2021, 12:20Ok, so you phoned my sister on Tuesday 26/10/2021 right after I've posted a message and requested for all the emails that she sent, to be forwarded AGAIN to you, so she forwarded that to you...AGAIN
It's now Thursday 28/10/2021 and still absolutely NO COMMUNICATION from you, nor any of the other email addresses that she has been sending emails to.
She tried to phone the number you phoned from, but WITH NO LUCK......AGAIN.
REFUND HER THE R15134 THAT YOU STOLE FROM HER, so that she can book other tickets.
If this is not resolved today by 16:00, we will open a case of theft against YOU AND TRAVELSTART!!!
It's now Thursday 28/10/2021 and still absolutely NO COMMUNICATION from you, nor any of the other email addresses that she has been sending emails to.
She tried to phone the number you phoned from, but WITH NO LUCK......AGAIN.
REFUND HER THE R15134 THAT YOU STOLE FROM HER, so that she can book other tickets.
If this is not resolved today by 16:00, we will open a case of theft against YOU AND TRAVELSTART!!!
rY
rene Y's update28 Oct 2021, 12:20
Reviewer Update
Ok, so you phoned my sister on Tuesday 26/10/2021 right after I've posted a message and requested for all the emails that she sent, to be forwarded AGAIN to you, so she forwarded that to you...AGAIN
It's now Thursday 28/10/2021 and still absolutely NO COMMUNICATION from you, nor any of the other email addresses that she has been sending emails to.
She tried to phone the number you phoned from, but WITH NO LUCK......AGAIN.
REFUND HER THE R15134 THAT YOU STOLE FROM HER, so that she can book other tickets.
If this is not resolved today by 16:00, we will open a case of theft against YOU AND TRAVELSTART!!!
It's now Thursday 28/10/2021 and still absolutely NO COMMUNICATION from you, nor any of the other email addresses that she has been sending emails to.
She tried to phone the number you phoned from, but WITH NO LUCK......AGAIN.
REFUND HER THE R15134 THAT YOU STOLE FROM HER, so that she can book other tickets.
If this is not resolved today by 16:00, we will open a case of theft against YOU AND TRAVELSTART!!!