BF
Brittany F
1 reviews | Active since Jun 2020
02 Oct 2021, 10:20
DO NOT USE TRAVELSTART IF YOU WANT CUSTOMER SERVICE!
If I could write a negative review I would! The customer service of this supposed company is disgusting! I am appalled at the lack of help once a booking is made.
ATTENTION ANYONE WANTING TO BOOKING THIS ****PY TRAVEL BOOKING SERVICE; DON'T!!!
Still need help but have tried whatsapp line, facebook, email, phone number and nothing!
Highly highly highly disappointed! I could use so many other words in this review but I will leave it at that.
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Travelstart's replyOfficial
02 Oct 2021, 11:55Hi Brittany,
Thanks for reaching out and taking my call earlier.
As discussed we were only able to process payment for 1 of the 4 tickets. For soon departures the booking is then cancelled by the airline if we are unable to take full payment for all tickets.
Our ticketing team have emailed the bank to release the authorization on the card for the amount of R1863.34 This will be an adjustment to your bank balance and not a refund as the funds did not leave your account.
The reversal can take up to 48 hours.
Should you have any further payment queries for that booking you are always welcome to email our team direct at: payments @ travelstart . com with the email address used to make the booking and the reference numbers provided on Facebook earlier this morning and they will assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier.
As discussed we were only able to process payment for 1 of the 4 tickets. For soon departures the booking is then cancelled by the airline if we are unable to take full payment for all tickets.
Our ticketing team have emailed the bank to release the authorization on the card for the amount of R1863.34 This will be an adjustment to your bank balance and not a refund as the funds did not leave your account.
The reversal can take up to 48 hours.
Should you have any further payment queries for that booking you are always welcome to email our team direct at: payments @ travelstart . com with the email address used to make the booking and the reference numbers provided on Facebook earlier this morning and they will assist.
Kind Regards,
Marcelle
Travelstart's reply02 Oct 2021, 11:55
Official
Hi Brittany,
Thanks for reaching out and taking my call earlier.
As discussed we were only able to process payment for 1 of the 4 tickets. For soon departures the booking is then cancelled by the airline if we are unable to take full payment for all tickets.
Our ticketing team have emailed the bank to release the authorization on the card for the amount of R1863.34 This will be an adjustment to your bank balance and not a refund as the funds did not leave your account.
The reversal can take up to 48 hours.
Should you have any further payment queries for that booking you are always welcome to email our team direct at: payments @ travelstart . com with the email address used to make the booking and the reference numbers provided on Facebook earlier this morning and they will assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier.
As discussed we were only able to process payment for 1 of the 4 tickets. For soon departures the booking is then cancelled by the airline if we are unable to take full payment for all tickets.
Our ticketing team have emailed the bank to release the authorization on the card for the amount of R1863.34 This will be an adjustment to your bank balance and not a refund as the funds did not leave your account.
The reversal can take up to 48 hours.
Should you have any further payment queries for that booking you are always welcome to email our team direct at: payments @ travelstart . com with the email address used to make the booking and the reference numbers provided on Facebook earlier this morning and they will assist.
Kind Regards,
Marcelle