DO NOT USE TRAVELSTART IF YOU WANT CLIENT CARE.

"We did a booking, nr ZA ***1 through the offices of Travelstart, to fly with Quantas to New Zealand. The booking was to be rescheduled due to covid.

I wrote to Travelstart when bookings could resume in January 2022, requesting that the booking should be rescheduled . I received no reply.

I subsequently, on the 17th of August, wrote to ****ed Consumer who forwarded my complain to the Helpdesk of Travelstart, informing them that we want to travel to New Zealand from the 3rd of December 2022 returning on the 6 - 8 January 2023, and requesting them to assist us.

On the 19th of August I received a reply from Travelstart, informing me that the matter was forwarded to the Amendment Team, and that they will get back to me within 24 to 48 hours. Needless to say I received not reply.

I wrote another email requesting assistance. I was informed that my required dates were not available and asked them to furnish me with dates on which flights willl be available. Meanwhile I received a mail from ****ed Consumer informing me that, according to Travelstart, the matter was resolved, which it was not.

I wrote another mail to Travelstart on the 28th of August, 2022, stating my request again. Information that was already given was requested again. I supp**** that. Again I received a reply on the 3rd of September 2022, informing me that the matter was referred to the Amendments team, and I will receive a reply with 24 to 48 hours, which, obviously, I did not receive.

I have since not received any communication and the matter had not been resolved.

I made use of Travelstart in the past but will most definitely not do so again. No client care. Beware.

JJ WAGENER OBO SD Wagener