1 reviews | Active since Jun 2019
DO NOT USE TRAVELSTART FOR CAR HIRE
My partner booked a hire car in Cape Town through Travelstart. He paid the R1025 for the car hire plus additional insurance. On arrival at Hertz, a deposit of R17600 was requested (this also included a freshly added R800 'service fee')! No mention of this in the email from Travelstart (unless the request for a credit card with a R16k limit to cover an excess is this information in disguise).
So our romantic weekend away was off to a bad start with a maxed out credit card and a furious boyfriend.
I called Travelstart who said that the deposit amount is in the Ts & Cs (I'd like to see this please).
We are still waiting for the money to be refunded and the bank are on my partner's case about going over his credit card limit.
Rather book directly with car hire companies, don't use Travelstart.
We're not the worst off though, when we did have a conversation with a Travelstart staff member, he admitted that he'd had another complaint recently from a gentleman who'd been charged R23,000 for 3 hours of car hire.
Shocking service, I am appalled.
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
We have tried to contact you 3 times on the number provided, unfortunately to no avail.
We were also not able to leave a voice message.
One of our customer service agents has responded to your Facebook message, requesting you to please send through the email address used when making the car hire booking. This way we can go into the history of your booking and check the terms and conditions and revert with feedback.
Look forward to your soonest response, so that we can address your concerns.
Kind regards,
Travelstart Team
We have tried to contact you 3 times on the number provided, unfortunately to no avail.
We were also not able to leave a voice message.
One of our customer service agents has responded to your Facebook message, requesting you to please send through the email address used when making the car hire booking. This way we can go into the history of your booking and check the terms and conditions and revert with feedback.
Look forward to your soonest response, so that we can address your concerns.
Kind regards,
Travelstart Team